Application Support Engineer (French Speaker)

moOngy; Portugal; Híbrido; EUR 30 000 - 42 000; Tempo integral

Resumo da oferta

MoOngy in Portugal is seeking an Application Support Engineer to join a hybrid work model with 2/3 days in the office. You will provide multi-layer application support across UI, API and workflow, and perform root-cause analysis using logs.

A good level of SQL is required, and familiarity with application logs and stacktrace analysis as well as JIRA and ServiceNow will help. Fluent French is mandatory for communication with clients.

Qualificações

• Experience in multi-layer application support (UI / API / Workflow).
• Strong SQL skills.
• Experience with application logs and stacktrace analysis.
• Experience with JIRA and/or ServiceNow.
• Fluent French (spoken and written).

Responsabilidades

• Perform root cause analysis using logs, SQL queries, and technical tools.
• Provide application support and troubleshooting across UI, API and workflow layers.
• Investigate functional issues by interacting directly with end users.
• Manage and document incidents, problems and requests in JIRA / ServiceNow.

Conhecimentos

Multi-layer application support

SQL

Logs & stacktrace analysis

JIRA/ServiceNow

French language

Descrição da oferta de emprego

Founded in 2005, MoOngy is an international group specialized in Engineering and IT, operating across Europe and North Africa.

With a presence in 14 countries, more than 40 entities, and 9,500 talents, we continue to grow everyday thanks to one simple thing: people who are genuinely passionate about technology and innovation.

The Role:

Application Support Engineer

Work Model: hybrid - 2/3 days a week in the office

Eligibility: Currently living in Portugal and be legally authorized to work there

• Experience in multi‑layer application support (UI / API / Workflow)
• Good level of SQL
• Experience with application logs and stacktrace analysis
• Experience with JIRA and/or ServiceNow
• Fluent French (spoken and written)

Nice to have:

• Experience in a financial context, preferably Leasing.

Responsibilities:

• Perform root cause analysis using logs, SQL queries, and technical tools.
• Provide application support and troubleshooting across UI, API and workflow layers.
• Investigate functional issues by interacting directly with end users.
• Manage and document incidents, problems and requests in JIRA / ServiceNow.

Why Join Us?

• Innovation & Impact:Play a central role in driving the future through creative solutions
• Continuous learning: Trainings, certifications, and structured career growth.
• Team spirit: An international community where collaboration means something.
• Diversity & inclusion: At MoOngy, everyone belongs — no fine print.

Diversity & Inclusion

At MoOngy Group, we are committed to equality and diversity. We foster a safe, inclusive, and respectful environment where everyone has equal opportunities. We do not discriminate based on age, origin, gender, sexual orientation, disability, or any criterion unrelated to skills and merit.