Application Production Support Lisbon

Consort; Lisboa; Hybrid; EUR 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

TR card

CSE

Continuous training opportunities

Job summary

Consort Group is seeking an Application Support Engineer in Lisbon to ensure stability, performance, and continuous improvement of critical business applications. You will handle both technical and functional support within a complex production environment.

Key tasks include coordinating releases, monitoring, incident resolution, and driving automation initiatives. The role demands 3–5 years of relevant experience and strong ITIL knowledge, with hybrid work (50%).

Qualifications

• 3–5 years in Application Support, IT Operations, Production Support or similar in demanding environments.
• Strong problem-solving mindset with automation and proactive monitoring.
• Ability to work with business users and manage expectations and priorities.

Responsibilities

• Coordinate and manage application releases and production deployments.
• Provide technical and functional support to business users and stakeholders.
• Monitor applications, batch processes, interfaces, and file transfers to ensure service continuity.
• Investigate, troubleshoot, and resolve production incidents with root-cause analysis.
• Contribute to automation and continuous service improvement.

Skills

Linux/Unix administration

SQL querying

Monitoring tools

Scripting (Shell, Python, PowerShell)

ITIL and service management

Incident, Problem, Change management

Stakeholder communication

Banking/Financial services knowledge

Tools

Control-M

Autosys

Geneos

Centreon

Splunk

Job description

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.

For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.

This is your future team

Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential.

Application Production Support

This is your mission

Are you passionate about application production support, IT operations, and continuous service improvement? Then this position is for you.

As an Application Support Engineer, you will be responsible for ensuring the stability, performance, and continuous improvement of critical business applications while providing both technical and functional support within a complex production environment.

Build side:

• Coordinate and manage application releases and production deployments.
• Contribute to application integration projects by leveraging existing products and services.
• Analyze the impact of application changes, patches, and new releases.
• Implement automation scripts to improve operational efficiency and reduce manual activities.
• Participate in continuous improvement initiatives focused on service quality and user experience.
• Create and maintain technical and functional documentation.

Run side:

• Provide technical and functional support to business users and stakeholders.
• Monitor applications, batch processes, interfaces, and file transfers to ensure service continuity.
• Investigate, troubleshoot, and resolve production incidents and service disruptions.
• Perform root cause analysis and implement preventive actions.
• Manage functional change requests and support business requirements.
• Ensure proper incident documentation, knowledge sharing, and operational follow-up.
• Participate in production support rotations, including occasional weekends and holidays when required.

This is your background

You have at least 3 to 5 years of experience in Application Support, IT Operations, Production Support, or a similar role within demanding environments.

You enjoy solving complex production issues, working closely with business users, and continuously improving operational processes through automation and proactive monitoring. You are looking for an environment where your ideas matter and where technology goes hand in hand with collaboration.

This is your expertise:

• Linux/Unix administration and troubleshooting.
• SQL and database query analysis.
• Monitoring and scheduling tools (Control-M, Autosys, Geneos, Centreon, Splunk or similar).
• Scripting and automation (Shell, Python, PowerShell or equivalent).
• Incident, Problem, Change and Release Management.
• IT Operations, application production support, and service management practices (ITIL).
• Knowledge of Banking or Financial Services environments is a strong plus.

This is how you work as part of a team:

• Strong analytical and problem-solving mindset.
• Excellent communication and stakeholder management skills.
• Strong ownership and sense of accountability.
• Ability to work effectively under pressure in a production environment.
• Proactive approach with a continuous improvement mindset.
• Team-oriented and collaborative attitude.]

Language Skills :

• English: C1
• French: Nice to have

This is our commitment

At Consort Group, you are an expert who we support so that every assignment becomes a step that counts.

• Attentive and human onboarding
• A truly hands-on management style
• Continuous training opportunities
• Concrete commitments: inclusion, equality, solidarity
• A comprehensive HR package: health insurance, TR card, CSE
• A culture of feedback and meaningful projects

The recruitment process:

1. An initial phone call with our recruitment team
2. An HR interview and a job interview with a business engineer
3. A test or technical interview with one of our experts
4. A final meeting with your future manager or project manager
5. And if we're a good fit, we'll get started together

Good to know

Location: Lisbon

Contract: Permanent contract

Remote work: Hybrid (50%)

Salary: From 25 K€ to 34 K€ (depending on experience) gross annual salary

Job category: Application Support / IT Operations / Production Support

What you will do here, you won't do anywhere else.

This moment is yours.