Senior Application Production Support Engineer Lisbon

Consort; Lisboa; Híbrido; EUR 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

TR card

CSE

Descripción de la vacante

Consort Group is recruiting a Senior Application Production Support Engineer in Lisbon. You will ensure stability, availability, observability, and performance of critical business apps in cloud-native environments.

Build side includes collaborating with Scrum/DevOps, CI/CD improvements, and IaC; Run side covers incident management, on-call support, and continuous service improvement. Hybrid work model and growth opportunities are offered.

Formación

• 6+ years of experience in Application Production Support, SRE, or IT Operations.
• Strong troubleshooting and platform resilience mindset.
• Experience with RHEL administration and Java apps (JBoss EAP).
• Proficient in container tech and cloud-native environments.
• Ability to design, implement, and manage CI/CD pipelines.

Responsabilidades

• Collaborate with Scrum and DevOps teams to design, deploy, and enhance platforms.
• Ensure production readiness and support upgrades, patches, and new features.
• Implement observability and monitoring across applications.
• Contribute to IaC and automation initiatives; document environments and runbooks.
• Manage incidents, IS/DS issues, and major incident room participation.
• Participate in on-call rotations and ensure service quality and capacity trends.

Conocimientos

Problem-solving mindset

Analytical mindset

Communication skills

Ownership & accountability

Autonomy

Time management

Collaborative / team work

Adaptability

Attention to detail

Herramientas

OpenShift

Kubernetes

Red Hat JBoss EAP

Dynatrace

Grafana

Prometheus

ELK

Jaeger

GitLab

Jenkins

ArgoCD

Nexus/Sonatype

Ansible

Terraform

PostgreSQL

SQL Server

ITIL

Descripción del empleo

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.

For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.

This is your future team

Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential.

Senior Application Production Support Engineer

This is your mission

Are you passionate about Application Production Support, Cloud technologies, and IT Operations excellence? Then this position is for you.

As a Senior Application Production Support Engineer, you will be responsible for ensuring the stability, availability, observability, and performance of critical business applications while driving operational excellence across modern cloud-native environments.

Build side:

• Collaborate with Scrum and Development teams to design, deploy, and enhance application platforms.
• Participate in infrastructure and application evolution projects, ensuring production readiness.
• Implement and optimize observability and monitoring practices across the application landscape.
• Contribute to CI/CD pipeline improvements and automation initiatives.
• Support the deployment of upgrades, patches, and new functionalities while minimizing operational risks.
• Contribute to infrastructure-as-code and configuration management initiatives using automation tools.
• Document technical environments, architectures, and operational procedures.

Run side:

• Ensure application availability, stability, and performance in production environments.
• Monitor business-critical applications and proactively identify risks or potential incidents.
• Manage incidents, problems, and root cause analysis activities, including participation in major incident situation rooms.
• Execute production changes and deployments following ITIL and DevOps best practices.
• Coordinate with development, infrastructure, and third-party teams to resolve technical issues.
• Define, maintain, and improve operational procedures and support documentation.
• Participate in on-call rotations and provide support for critical services when required.
• Monitor service quality, performance metrics, platform health, and capacity trends.
• Promote operational excellence through continuous service improvement initiatives.

This is your background

You have at least 6 years of experience in Application Production Support, Site Reliability Engineering, Systems Administration, DevOps, or IT Operations within demanding enterprise environments.

You enjoy troubleshooting complex systems, improving platform resilience, and working at the crossroads of infrastructure, applications, and business needs. You are driven by operational excellence and thrive in environments where collaboration, automation, and continuous improvement are valued.

This is your expertise:

• Red Hat Enterprise Linux (RHEL) administration and troubleshooting.
• Java application servers, particularly Red Hat JBoss EAP.
• Java fundamentals, including heap dump, thread dump, and performance analysis.
• Containers and orchestration platforms (OpenShift / Kubernetes).
• API Management and API Gateway technologies (Axway, Apigee).
• Monitoring and observability tools such as Dynatrace, Grafana, Prometheus, ELK, Jaeger.
• CI/CD ecosystem: GitLab, Jenkins, ArgoCD, Nexus Sonatype.
• Infrastructure automation using Ansible and/or Terraform.
• Relational databases (PostgreSQL, Microsoft SQL Server).
• ITIL practices: Incident, Problem, Change and Release Management.
• Agile and Scrum delivery frameworks.

This is how you work as part of a team:

• Strong problem-solving and analytical mindset.
• Excellent communication and stakeholder management skills.
• Ownership, accountability, and autonomy.
• Ability to remain effective under pressure in critical production situations.
• Collaborative approach and team spirit.
• Strong prioritization and time-management skills.
• Adaptability and resilience in dynamic environments.
• Detail-oriented with a strong focus on quality and service excellence.

Language Skills :

• Portuguese: Fluent
• English: Professional proficiency (mandatory).

This is our commitment

At Consort Group, you are an expert who we support so that every assignment becomes a step that counts.

• Attentive and human onboarding
• A truly hands-on management style
• Continuous training opportunities
• Concrete commitments: inclusion, equality, solidarity
• A comprehensive HR package: health insurance, TR card, CSE
• A culture of feedback and meaningful projects

The recruitment process

1. An initial phone call with our recruitment team
2. An HR interview and a job interview with a business engineer
3. A test or technical interview with one of our experts
4. A final meeting with your future manager or project manager
5. And if we're a good fit, we'll get started together

Good to know

Location: Lisbon

Contract: Permanent contract

Remote work: Hybrid

Salary: From 25 K€ to 34 K€ (depending on experience) gross annual salary

Job category: Application Production Support / DevOps / Cloud Operations / Systems Administration

What you will do here, you won't do anywhere else.

This moment is yours.