Application Production Support

Axians Portugal; Porto; Presencial; EUR 35 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Employee assistance program

Resumo da oferta

Axians Portugal is seeking an Application Production Support Engineer to join an international project in the financial services sector. The role focuses on stability, availability, and performance of critical applications, collaborating with business and technical teams to troubleshoot incidents and automate processes.

Daily duties include shift coverage, communication with project teams, scripting for automation, and knowledge sharing to improve platform reliability across Windows and Linux

Qualificações

• Previous experience in Application Support, Production Support, or similar technical support roles.
• Strong knowledge of Oracle SQL.
• Experience working with Windows and Linux environments.
• Knowledge of scripting languages for automation and operational improvements.
• Understanding of application monitoring and incident management processes.
• Familiarity with ITIL principles and service management is a plus.
• Fluency in English.

Responsabilidades

• Support the business in IT needs and understand workflows.
• Maintain proper coverage in the designated shift.
• Respond to inquiries via email, tickets, or in person.
• Provide updates on issues, tasks, and projects to stakeholders.
• Document and train other team members.

Conhecimentos

Application Support

Production Support

Oracle SQL

Ferramentas

Ansible

DevOps

Descrição da oferta de emprego

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

Application Production Support

What We Are Looking For

We are looking for an Application Production Support Engineer to join an international project within the financial services sector.

In this role, you will be responsible for ensuring the stability, availability, and performance of critical business applications. You will work closely with business and technical teams to provide support, troubleshoot incidents, automate operational processes, and contribute to the continuous improvement of application support services.

This is an excellent opportunity for professionals with a strong technical background in production support, databases, scripting, and infrastructure environments who enjoy solving complex problems and working in a fast-paced, international environment.

What You Will Do On a Daily Basis

• Support the business in their IT needs and understand the business workflows and scenarios.
• Maintaining a proper coverage in their designated shift.
• Voluntarily picking up work and tasks as received over email, tickets or in person.
• Provide business, team members and other project/task partnering teams updates on the issue/task/project.
• Documenting and training other team members.
• Shadow other team members and seek to learn to improve day to day coverage of the platforms.
• Sharing knowledge within the team as well documenting the issues/incidents for better follow up.
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented.
• Understand the underlying issue and the associated patch fix/release and identify systemic issue.
• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team.

Your Key Skills

• Application Support.
• Production Support.
• Oracle SQL.

Your Main Qualifications

• Previous experience in Application Support, Production Support, or similar technical support roles.
• Strong knowledge of Oracle SQL.
• Experience working with Windows and Linux environments.
• Knowledge of scripting languages for automation and operational improvements.
• Understanding of application monitoring and incident management processes.
• Knowledge of Unix environments is considered a plus.
• Experience with Ansible and DevOps practices is considered a plus.
• Familiarity with ITIL principles and service management frameworks is considered a plus.
• Fluency in English.

What We Offer

Stable professional career

Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement

You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.

Work Life Balance

By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, Evolving Compensation

When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

Join Axians

At Axions, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at [e-mail].