Application Functional Support

PrimeIT; Lisboa; Presencial; EUR 35 000 - 55 000; Tempo integral

Resumo da oferta

PrimeIT is seeking an Incident Management professional in Lisbon to lead incident resolution, guide teams toward swift fixes, and continuously improve system reliability. The role emphasizes reducing repetitive manual tasks, updating support materials, and documenting procedures for end users.

The successful candidate will collaborate with project, IT, FO, and MO teams to enhance functionality and user experience, while coordinating release management activities to ensure smooth deployments.

Qualificações

• Experience in incident management and release processes.
• Ability to document tasks and create user guides.
• Collaborates with cross-functional teams to improve systems.

Responsabilidades

• Resolve incidents and guide toward resolution.
• Suggest improvements to avoid repetitive tasks.
• Collaborate with IT, project teams to enhance systems.
• Manage release activities.

Conhecimentos

SQL

UNIX

ITIL

Financial Markets

Ferramentas

ServiceNow

Descrição da oferta de emprego

• Incident Management: resolve or guide towards the resolution of any technical or functional issues related to the application and its ecosystem.
• Regularly make suggestions to avoid repetitive manual tasks.
• Regularly update the support documentation and create user guides.
• Collaborate with different teams (project, IT, FO, MO) to enhance system functionality and user experience.
• Collaborate with project teams to enhance system functionality and user experience.
• Release management.

Technical skills:

• SQL
• UNIX
• ITIL
• ServiceNow or similar ticketing system
• Financial Markets - Transversal Financial Markets