System Reliability Engineer (Application Support + Automation)

Fulcrum Digital; Lisboa; Presencial; EUR 55 000 - 75 000; Tempo integral

Resumo da oferta

Fulcrum Digital is seeking a System Reliability Engineer to oversee production environments and drive automation initiatives. You will implement monitoring, incident response, and CI/CD automation across multiple geographies as part of a global engineering team.

The role emphasizes automating everything, optimizing system reliability, and collaborating across the tech stack to ensure platform health and faster recovery times.

Qualificações

• Proficiency in shell scripting and ITIL/ITSM practices.
• Experience with SQL and application troubleshooting.
• Familiarity with monitoring tools (Splunk or Dynatrace preferred).
• CI/CD with Jenkins and automation using Ansible.
• Groovy scripting and YAML; version control with Git.

Responsabilidades

• Plan, manage, and oversee all aspects of a production environment.
• Define strategies for application performance monitoring and optimization.
• Respond to incidents and incrementally reduce incident counts.
• Support deployment of code across lower environments and automate processes.
• Design, develop, and standardize monitoring and alerting mechanisms.

Conhecimentos

Shell scripting

ITIL/ITSM

SQL

Application Troubleshooting

Monitoring tools

Jenkins

Ansible

Groovy/Yaml

Git

Payments Flows

Descrição da oferta de emprego

System Reliability Engineer (Application Support + Automation)

Who are we Fulcrum Digital is an agile and next-generation digital accelerating companyproviding digital transformation and technology services right from ideation toimplementation. These services have applicability across a variety ofindustries, including banking & financial services, insurance, retail,higher education, food, healthcare, and manufacturing.

The Role

• Plan, manage,and oversee all aspects of a Production Environment
• Definestrategies for Application Performance Monitoring, Optimization in Prodenvironment
• Respond toIncidents and improvise platform based on feedback and measure thereduction of incidents over time.
• Supportdeployment of code into multiple lower environments. Supportingcurrent processes with an emphasis on automating everything as soon aspossible.
• Design, develop and standardize Monitoring andAlerting mechanism for the supported applications.
• Take aholistic approach to problem solving, by connecting the dots during aproduction event through the various technology stack that makes up theplatform, to optimize meantime to recover.
• Engage in andimprove the whole lifecycle of services—from inception and design, throughdeployment, operation and refinement.
• Analyse ITSMactivities of the platform and provide feedback loop to development teamson operational gaps or resiliency concerns.
• Supportservices before they go live through activities such as system designconsulting, capacity planning and launch reviews.
• Support theapplication CI/CD pipeline for promoting software into higher environmentsthrough validation and operational gating, and lead in DevOps automationand best practices.
• Maintainservices once they are live by measuring and monitoring availability,latency, and overall system health.
• Scale systemssustainably through mechanisms like automation and evolving systems bypushing for changes that improve reliability and velocity.
• Work with aglobal team spread across tech hubs in multiple geographies and timezones.
• Ability toshare knowledge and explain processes and procedures to others.
• Able toperform on-call duties on a rotational basis.
• Occasionaloff hours work required.

Requirements

• ShellScripting
• ITIL / ITSM
• SQL - good to have
• ApplicationTroubleshooting
• AnyMonitoring tool (Preferred Splunk/Dynatrace)
• Jenkins -CI/CD
• Ansible
• GroovyScripting/Yaml
• Git basic/bitbucket

Good To Have

• Payments Flows, Switching, Settlements, Authorisation flows.