AML Workforce Management Senior Analyst

Accenture PLC; Lisboa; In loco; EUR 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthinsurance

Life Insurance and Pension Plan

Free medical services at the office (P

Wellnessprograms

FlexbenProgram(SupportforEducation,Kin

EmployeeShare Purchase Plan

Personalized training paths and access

Flex-abilityprogram(financialand

Specialbankingconditions

Descrizione del lavoro

Accenture PLC is seeking a skilled Workforce Management Analyst to partner with internal groups, forecast staffing needs, and translate data into actionable insights. You will coordinate scheduling, support onboarding, and monitor performance to drive efficiency across departments.

The role requires a Bachelor’s, English at B2 level, and 3+ years in workforce management. Proficiency in Power BI and Excel is essential.

Competenze

• Bachelor’s degree in HR, Business or related field.
• English at least B2.
• 3+ years in workforce management, scheduling or related role.
• Strong data analysis skills to translate insights.
• Proficient in workforce management software, Power BI, and Excel.
• Excellent organization and attention to detail.
• Valid Portugal work permit or EU/Schengen nationality.

Mansioni

• Develops partnerships with internal groups and business units to improve issue resolution speed and propose product improvements.
• Develops the team to perform complex analysis using predictive modeling and simulation to forecast impacts of changes.
• Coordinate staffing schedules to ensure optimal coverage and address potential staffing challenges.
• Analyze workforce data and trends to support decision-making and improve efficiency.
• Collaborate with department heads to understand staffing requirements and facilitate communication.
• Assist onboarding and training of new employees for a smooth transition.
• Monitor attendance and performance metrics and implement corrective actions as needed.
• Maintain accurate workforce data records and prepare management reports.
• Support implementation of workforce management tools and systems to enhance workflows.
• Track forecast accuracy and variance to improve capacity and staffing plans.
• Develop dashboards and reports to provide actionable insights on performance trends.
• WhatWeOffer section and Accenture overview provide context on benefits and company culture.

Conoscenze

Analytical skills

English B2

3+ years in workforce management

Forecasting insights

Power BI

Excel

Formazione

Bachelor’s degree in HR/Business or related field

Strumenti

Power BI

Microsoft Office Suite

Descrizione del lavoro

Job Description

• Develops partnerships with other internal groups and business units to improve speed of issues resolutions and to recommend product improvements
• Develops the team to be able to perform complex analysis using predictive modeling, testing of multiple inputs, using mathematical and statistical simulation analysis to forecast the potential impacts of product and service offering changes, customer workflow and process changes, operations drivers, and customer routing changes
• Coordinate staffing schedules to ensure optimal coverage across departments while anticipating and addressing potential staffing challenges.
• Analyze workforce data and trends to support decision-making and improve operational efficiency
• Collaborate with department heads to understand their staffing requirements and facilitate effective communication between teams
• Assist in the onboarding and training processes for new employees, ensuring a smooth transition into their roles
• Monitor attendance and performance metrics to identify areas for improvement and implement corrective actions as needed
• Maintain accurate records of workforce-related data and prepare reports for management review
• Support the implementation of workforce management tools and systems to enhance operational workflows
• Track and analyze forecast accuracy and variance to continuously improve capacity and staffing plans.
• Develop dashboards and reports to provide actionable insights on operational and workforce performance trends

Required:

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• English - B2 minimum
• 3+ years of experience in workforce management , scheduling, or a related role.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights
• Proficient in workforce management software, Porwerbi and Microsoft Office Suite, particularly Excel
• Excellent organizational and time management skills, with a keen attention to detail
• Possess a valid work permit for Portugal and/or have European Union/Schengen Space nationality

Preferred:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Experience in a fast-paced, high-volume environment
• Familiarity with labor laws and regulations relevant to workforce management
• Proficiency in workforce management software solutions
• Experience with data analysis tools and reporting software
• Understanding of scheduling algorithms and optimization techniques
• Exceptional interpersonal and communication skills, with the ability to collaborate effectively with diverse teams
• Proactive problem-solving mentality with a focus on continuous improvement.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Commitment to maintaining confidentiality and handling sensitive information responsibly.

WhatWeOffer

• Healthinsurance
• Life Insurance and Pension PlanPrograms
• Free medical services at the office (Physician, Nutritionist, Psychologist)
• Wellnessprograms
• FlexbenProgram(SupportforEducation,Kindergarden, Training, Technology, Health)
• EmployeeShare Purchase Plan
• Personalized training paths and access to Udemy and Plurisight Platforms
• Flex-abilityprogram(financialand flexible supportforpeoplewithdisabilities)
• Specialbankingconditions

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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