AML Workforce Management Senior Analyst

Accenture PLC; Campo de Ourique; On-site; EUR 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life Insurance and Pension Plan

Free medical services at the office

Wellness programs

Flexben Program

Employee Share Purchase Plan

Personalized training paths

Flex-ability program

Special banking conditions

Job summary

Accenture is seeking a Workforce Management Analyst in Lisbon to develop partnerships, analyze data, and forecast staffing needs across business units. You will help optimize operations and contribute to product and service improvements through advanced analytics.

You will coordinate schedules, monitor performance metrics, support onboarding, and implement workforce management tools, while ensuring compliance with local regulations.

Qualifications

• Bachelor's degree required in HR or related field.
• Minimum English level B2.
• 3+ years in workforce management or scheduling.

Responsibilities

• Develops partnerships with internal groups to improve issue resolution and product improvements.
• Forecasts workforce needs using predictive modeling and data analysis.
• Coordinates staffing schedules to ensure optimal coverage across departments.
• Analyzes workforce data and trends to support decision-making.
• Monitors attendance and performance metrics and implements corrective actions.
• Develops dashboards and reports with actionable insights.

Skills

Analytical skills

English - B2

Organizational and time management

Team collaboration

Education

Bachelor's degree in Human Resources or related field

Tools

Power BI

Microsoft Excel

Workforce management software

Office Suite

Job description

Develops partnerships with other internal groups and business units to improve speed of issues resolutions and to recommend product improvements Develops the team to be able to perform complex analysis using predictive modeling, testing of multiple inputs, using mathematical and statistical simulation analysis to forecast the potential impacts of product and service offering changes, customer workflow and process changes, operations drivers, and customer routing changes Coordinate staffing schedules to ensure optimal coverage across departments while anticipating and addressing potential staffing challenges. Analyze workforce data and trends to support decision-making and improve operational efficiency Collaborate with department heads to understand their staffing requirements and facilitate effective communication between teams Assist in the onboarding and training processes for new employees, ensuring a smooth transition into their roles Monitor attendance and performance metrics to identify areas for improvement and implement corrective actions as needed Maintain accurate records of workforce-related data and prepare reports for management review Support the implementation of workforce management tools and systems to enhance operational workflows Track and analyze forecast accuracy and variance to continuously improve capacity and staffing plans. Develop dashboards and reports to provide actionable insights on operational and workforce performance trends.

Required

• Bachelor's degree in Human Resources, Business Administration, or a related field
• English - B2 minimum
• 3+ years of experience in workforce management, scheduling, or a related role.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights
• Proficient in workforce management software, Porwerbi and Microsoft Office Suite, particularly Excel
• Excellent organizational and time management skills, with a keen attention to detail
• Possess a valid work permit for Portugal and/or have European Union/Schengen Space nationality

Preferred

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Experience in a fast-paced, high-volume environment
• Familiarity with labor laws and regulations relevant to workforce management
• Proficiency in workforce management software solutions
• Experience with data analysis tools and reporting software
• Understanding of scheduling algorithms and optimization techniques
• Exceptional interpersonal and communication skills, with the ability to collaborate effectively with diverse teams
• Proactive problem-solving mentality with a focus on continuous improvement.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Commitment to maintaining confidentiality and handling sensitive information responsibly.

What We Offer

• Health insurance
• Life Insurance and Pension Plan Programs
• Free medical services at the office (Physician, Nutritionist, Psychologist)
• Wellness programs
• Flexben Program (Support for Education, Kindergarden, Training, Technology, Health)
• Employee Share Purchase Plan
• Personalized training paths and access to Udemy and Plurisight Platforms
• Flex-ability program (financial and flexible support for people with disabilities)
• Special banking conditions

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture