AI & Intelligent Automation Delivery Leader

WTW; Lisboa; Híbrido; EUR 90 000 - 130 000; Tempo integral

Resumo da oferta

WTW is seeking a Delivery Leadership & Execution lead to own end-to-end delivery outcomes for AI and automation initiatives across Retirement. You will define delivery strategy, governance, and execution standards and act as the global delivery authority for a unified Retirement roadmap.

You will drive portfolio planning, prioritisation, and demand pipelines, partnering with business leaders to ensure scalable, high-quality solutions across Lisbon, Manila and beyond.

Qualificações

• University degree is required, preferably in Technology, Engineering, Business, Management, or a related field.
• Fluency in English, both spoken and written.
• Experience leading delivery of automation, AI or transformation initiatives.
• Strong project/program management capability, including planning, prioritisation, risk management and stakeholder communication.
• Good understanding of intelligent automation concepts (workflow automation, RPA/lightweight automation, low-code platforms).
• Practical understanding of AI use cases in business environments (GenAI, document intelligence, classification, knowledge solutions).
• Proven ability to work across business and technical teams to deliver scalable and maintainable solutions.
• Strong communication and influencing skills, particularly in matrix and cross-functional environments.
• Ability to operate across global teams and different organisational structures.

Responsabilidades

• Own end-to-end delivery outcomes for AI and automation initiatives across Retirement, ensuring measurable business impact.
• Define and lead delivery strategy, governance, and execution standards across the full pipeline.
• Act as the global delivery authority, aligning priorities, resources, and execution to a single Retirement roadmap.
• Drive portfolio-level planning and prioritisation, balancing demand, capacity, and strategic priorities.
• Partner with business leadership to ensure a clear, high-quality demand pipeline.
• Lead delivery across a broad solution landscape (workflow automation, Power Platform, document intelligence, GenAI).
• Ensure solutions are designed for enterprise scale, sustainability, and cross-market reuse.
• Provide senior oversight on solution design decisions, ensuring alignment with business and technical strategy.
• Own the design and implementation of a scaled delivery and support model.
• Establish enterprise-grade governance, controls and service standards across all AI and automation solutions.
• Ensure robust service ownership, monitoring and lifecycle management.
• Lead continuous improvement across testing, release, change, and post-implementation processes.
• Lead a globally distributed delivery capability (Lisbon and Manila).
• Define the scaling strategy for AI and automation delivery across regions.
• Ensure consistent standards while optimising location strategy, capacity and resilience.
• Build a model that enables rapid scaling without compromising quality or control.
• Act as a senior leader and trusted partner to Retirement business leadership, Technology and governance teams.
• Influence key stakeholders on prioritisation, trade-offs and investment decisions.
• Provide clear, structured visibility of delivery performance, risks and outcomes at leadership level.
• Ensure full alignment with WTW risk, governance and Responsible AI standards.
• Lead a global team, driving alignment to shared objectives and outcomes.
• Build and evolve the AI & Automation delivery capability, including structure, roles and skills.
• Drive capability maturity, embedding best practices and consistent ways of working.
• Play an active role in talent strategy, hiring and leadership development.

Conhecimentos

Delivery leadership

Program management

AI delivery

Stakeholder management

Global collaboration

Communication

Formação académica

University degree

Descrição da oferta de emprego

• Own end-to-end delivery outcomes for AI and automation initiatives across Retirement, ensuring measurable business impact
• Define and lead delivery strategy, governance, and execution standards across the full pipeline
• Act as the global delivery authority, aligning priorities, resources, and execution to a single Retirement roadmap
• Drive portfolio-level planning and prioritisation, balancing demand, capacity, and strategic priorities
• Partner with business leadership to ensure a clear, high-quality demand pipeline

Description

What You Will Do

Delivery Leadership & Execution

• Own end-to-end delivery outcomes for AI and automation initiatives across Retirement, ensuring measurable business impact
• Define and lead delivery strategy, governance, and execution standards across the full pipeline
• Act as the global delivery authority, aligning priorities, resources, and execution to a single Retirement roadmap
• Drive portfolio-level planning and prioritisation, balancing demand, capacity, and strategic priorities
• Partner with business leadership to ensure a clear, high-quality demand pipeline

Automation & AI Solution Delivery

• Lead delivery across a broad solution landscape (workflow automation, Power Platform, document intelligence, GenAI)
• Ensure solutions are designed for enterprise scale, sustainability, and cross-market reuse
• Provide senior oversight on solution design decisions, ensuring alignment with business and technical strategy

Delivery Operations & Service Standards

• Own the design and implementation of a scaled delivery and support model
• Establish enterprise-grade governance, controls and service standards across all AI and automation solutions
• Ensure robust service ownership, monitoring and lifecycle management
• Lead continuous improvement across testing, release, change, and post-implementation processes

Global Delivery Network & Scaling

• Lead a globally distributed delivery capability (Lisbon and Manila)
• Define the scaling strategy for AI and automation delivery across regions
• Ensure consistent standards while optimising location strategy, capacity and resilience
• Build a model that enables rapid scaling without compromising quality or control

Stakeholder Management & Governance

• Act as a senior leader and trusted partner to Retirement business leadership, Technology and governance teams
• Influence key stakeholders on prioritisation, trade-offs and investment decisions
• Provide clear, structured visibility of delivery performance, risks and outcomes at leadership level
• Ensure full alignment with WTW risk, governance and Responsible AI standards

Team Coordination & Capability Development

• Lead a global team, driving alignment to shared objectives and outcomes
• Build and evolve the AI & Automation delivery capability, including structure, roles and skills
• Drive capability maturity, embedding best practices and consistent ways of working
• Play an active role in talent strategy, hiring and leadership development

Qualifications

What We Are Looking For

• University degree is required, preferably in Technology, Engineering, Business, Management, or a related field
• Fluency in English, both spoken and written
• Experience leading delivery of automation, AI or transformation initiatives
• Strong project/program management capability, including planning, prioritisation, risk management and stakeholder communication
• Good understanding of intelligent automation concepts (workflow automation, RPA/lightweight automation, low-code platforms)
• Practical understanding of AI use cases in business environments (eg GenAI, document intelligence, classification, knowledge solutions)
• Proven ability to work across business and technical teams to deliver scalable and maintainable solutions
• Strong communication and influencing skills, particularly in matrix and cross-functional environments
• Ability to operate across global teams and different organisational structures