AI Automation Specialist - Service Delivery & Infrastructure (all genders)

valantic; Lisboa; Híbrido; EUR 42 000 - 68 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding experience

International environment

Tailored learning opportunities

Flexible working models

Resumo da oferta

valantic in Lisbon is seeking an Automation professional to develop and operate AI-powered solutions that meaningfully reduce the workload of Service Desk and IT Infrastructure teams. You will implement Anthropic- and M365-based AI workflows in production, from automated ticket classification to Copilot integrations, and build low-code automations with n8n and Power Automate.

You will own use cases from idea to production, work closely with Service Desk and Infrastructure colleagues, and stay

Qualificações

• Hands-on experience in IT infrastructure or service delivery.
• Comfortable in Microsoft 365 Enterprise environments – Intune, Exchange Online, Teams, Entra ID, or similar workloads.
• Built AI or automation solutions using relevant tools (Anthropic, Azure OpenAI, Copilot, Power Automate, n8n).
• Understanding of modern AI tech (LLMs, prompt engineering, agentic workflows).
• Scripting experience (Python, PowerShell) is a plus.
• Strong communication and structured working style.

Responsabilidades

• Develop, build, and operate AI-powered solutions to reduce workload of Service Desk and IT Infrastructure teams.
• Implement Anthropic- and M365-based AI workflows in production (ticket classification, Copilot integrations, agent-driven IT operations).
• Build and maintain low-code/no-code automations using tools like n8n, Power Automate, or similar platforms.
• Own use cases from idea to production independently.
• Collaborate with Service Desk and Infrastructure teams to translate pain points into automations.
• Stay up to date on AI/automation developments and bring ideas to the team.

Conhecimentos

IT infrastructure

Service delivery

Microsoft 365 environments

AI workflows

Automation

Scripting (Python/PowerShell)

Ferramentas

n8n

Power Automate

Azure OpenAI

Descrição da oferta de emprego

Effective Field

• You are part of the Automation Team and develop, build, and operate AI-powered solutions that meaningfully reduce the workload of the Service Desk and IT Infrastructure teams at valantic.


• You implement Anthropic- and M365-based AI workflows in production – from automated ticket classification and Copilot integrations to agent-driven processes in IT operations.


• You build and maintain low-code/no-code automations using tools like n8n, Power Automate, or similar platforms – pragmatic, maintainable, and close to the people who use them.


• You take ownership of use cases from idea to production – independently, without lengthy concept loops.


• You work closely with Service Desk and Infrastructure colleagues, understand their pain points, and translate them directly into working automations.


• You actively stay up to date on new developments in AI and automation and bring relevant ideas and impulses to the team.

Effective Field

• You are part of the Automation Team and develop, build, and operate AI-powered solutions that meaningfully reduce the workload of the Service Desk and IT Infrastructure teams at valantic.


• You implement Anthropic- and M365-based AI workflows in production – from automated ticket classification and Copilot integrations to agent-driven processes in IT operations.


• You build and maintain low-code/no-code automations using tools like n8n, Power Automate, or similar platforms – pragmatic, maintainable, and close to the people who use them.


• You take ownership of use cases from idea to production – independently, without lengthy concept loops.


• You work closely with Service Desk and Infrastructure colleagues, understand their pain points, and translate them directly into working automations.


• You actively stay up to date on new developments in AI and automation and bring relevant ideas and impulses to the team.

What distinguishes you

• You have hands-on experience in IT infrastructure or service delivery and know how operations really work.


• You are comfortable in Microsoft 365 Enterprise environments – ideally including Intune, Exchange Online, Teams, Entra ID, or comparable M365 workloads.


• You have already built AI or automation solutions – whether with Anthropic, Azure OpenAI, Microsoft Copilot, Power Automate, n8n, or similar tools.


• You understand the fundamentals of modern AI technologies (LLMs, prompt engineering, agentic workflows) and know where they add real value – and where they don’t.


• Scripting experience (Python, PowerShell, or similar) is a plus.


• You communicate clearly, work in a structured way, and can explain complex technical topics in an accessible manner.

What you can expect

• We won’t throw you in at the deep end – we offer you a professional and personal onboarding experience.


• We give you the freedom to work independently in an international environment. Get the best out of yourself!


• We want to grow – and so can you! We support your development with tailored learning and advancement opportunities.


• Work-life balance isn’t just a buzzword for us – it’s lived every day, especially through our flexible working models.


• Tech, lifestyle, or mobility – choose from our wide range of benefits, whatever works best for you.