Ai Engineer: End-To-End Customer Service Agents

Ai Consultancy; Braga; On-site; EUR 10,000 - 17,000; Full time

Job summary

A Ai Consultancy, sediada em Braga, procura um(a) Customer Support Specialist para responder a questões de clientes sobre funcionalidades de produto, desafios técnicos e dúvidas gerais.

Este cargo envolve atendimento multicanal (telefone, e-mail, chat) e resolução de problemas de software, hardware e conectividade, com a devida documentação de interações no sistema.

Qualifications

• Atendimento ao cliente, resolução de problemas técnicos e dúvidas sobre o produto.
• Capacidade de comunicação multicanal (telefone, e-mail, chat, redes sociais).
• Documentar interações com precisão e manter a acurácia de dados no sistema.

Responsibilities

• Responder a pedidos de clientes por telefone, e-mail, chat e redes sociais.
• Auxiliar usuários com dúvidas sobre funcionalidades de software/hardware.
• Fornecer suporte técnico e solucionar problemas de configuração de sistema e rede.
• Manter registos de interações com clientes.

Skills

Customer support

Technical troubleshooting

Multichannel communication

Data entry

Job description

Empregos para Ai engineer end to end customer ...

As a Customer Support Specialist , you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to rapid changes and contribute ideas for improvement.

Key Responsibilities

• Respond to customer requests via phone, email, chat, social media, and messaging channels.
• Assist viewers through phone, chat and emails regarding different queries.
• Provideaccount and application support to viewers namely with regards to softwarefunctionality.Provide technical support and troubleshoot of system configurations andnetwork settings.
• Provide accurate and real-time responses to the viewers inquiries. Keep records ofcustomer interactions or transactions, recording details of inquiries, complaints, orcomments, as well as actions taken.

Sobre o mais recente Ai engineer end to end customer service agents Empregosem Braga !