AI Customer Support & Ads Specialist – English Speaker (Lisbon)

Savior Artigos Texteis Lda; Lisboa; Presencial; EUR 13 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & dental insurance

Contract stability

22 days annual leave

Modern workspace

Transit access

Resumo da oferta

Savior Artigos Texteis Lda in Lisbon, Portugal is seeking an Operations Customer Expert to support a leading AI company. The role involves assisting businesses and creators with advertising experiences, troubleshooting platform issues, and ensuring high-quality support across email, chat, and phone.

The position is full-time with rotating 24/7 shifts. The role offers a structured compensation package with bonuses, healthcare and dental insurance, and 22 days of annual paid leave.

Responsabilidades

• Investigate and resolve user issues regarding ad campaigns, accounts, payments, and platform functionality.
• Guide clients on advertising policies, guidelines, and technical setups.
• Troubleshoot ad delivery, creation, billing, and account performance issues.
• Deliver fast, empathetic customer service via email, chat, and phone.

Conhecimentos

Customer support

Multichannel support

Issue troubleshooting

Policy guidance

Descrição da oferta de emprego

Operations Customer Expert - Ads Support for Leading AI Company

Lisbon, Portugal

Full-time | 40 hours/week (24/7 rotating shifts, schedules provided 10 days in advance)

About The Role

Join our team in Lisbon supporting a world-leading American AI research and deployment company known for pioneering generative AI technologies. In this role, you will help businesses and creators manage their advertising experience, troubleshoot platform issues, and ensure high-quality support across email, chat, and phone channels.

Compensation & Financial Benefits

We offer a competitive compensation structure with guaranteed bonus integration under Portuguese labor standards:

• Total Monthly Gross Package: €1,248.33 / month (based on a 22-working-day month)
  • Base Salary: €938.00
  • Holiday Bonus (Pro-rated monthly): €78.17
  • Christmas Bonus (Pro-rated monthly): €78.17
  • Tax-Free Meal Allowance: €154.00/month (€7.00/day loaded onto a prepaid card, exempt from Social Security & IRS)
• Monthly Performance Bonus: Earn up to €200.00 / month extra based on productivity.
• Paid Training Period: Receive €18.56 / day (€92.80 / week) during your 15-day training period, fully exempt from social security taxes.

Key Benefits & Work Environment

• Health & Dental Insurance: Private coverage included upon signing your employment contract.
• Contract Stability: Initial 12-month contract with the opportunity to transition to a Permanent Contract after 2 years.
• Generous Leave: 22 days of annual paid leave plus Portuguese public holidays (or compensation days off if worked).
• Modern Workspace: Work at our riverside TP Tejo campus in Lisbon, featuring modern operations floors, cafeterias, meeting spaces, and outdoor balconies.
• Prime Location: Excellent transit access via Oriente Station (Metro, Bus, and Train).

Key Responsibilities

• Investigate and resolve user issues regarding ad campaigns, accounts, payments, and platform functionality.
• Guide clients on advertising policies, guidelines, and technical setups.
• Troubleshoot ad delivery, creation, billing, and account performance issues.
• Deliver fast, empathetic customer service via email, chat, and phone.