Ai Advertising Customer Support Specialist - Lisbon

Ai Research Company; Viseu; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health & dental

15-day onboarding program

22 days paid annual leave

Resumo da oferta

Ai Research Company in Lisbon is hiring for a full-time role supporting AI ad tools. Work from our riverside campus with excellent transit links, state-of-the-art facilities, and contract stability from day one.

You will assist businesses and creators via chat, email, and phone, troubleshoot ad delivery, billing, and campaign setups, and guide users on advertising policies with clear solutions.

Qualificações

• Strong communication and a customer-first mindset.
• Basic technical troubleshooting ability.
• Willingness to work flexible, rotating shifts.

Responsabilidades

• Support businesses and creators using AI ad tools via chat, email, and phone.
• Troubleshoot ad delivery, billing, account management, and campaign setups.
• Guide users on advertising policies and platform guidelines with clear solutions.

Conhecimentos

Strong communication

Customer-first mindset

Technical troubleshooting

Descrição da oferta de emprego

Work Type: Full-time (40h/week, rotating shifts with schedules released 10 days in advance)

Why You'll Love Working Here

Step into the future of tech with a world-leading AI research company right from vibrant Lisbon. Work from our state-of-the-art riverside campus with excellent transit links, high-tech facilities, and strong contract stability from day one.

• Total Monthly Gross: €1,248.33 base package (includes base salary plus guaranteed holiday and Christmas bonus integration)
• Tax-Free Meal Allowance: €154.00/month (€7/day loaded on a prepaid card)
• Performance Bonus: Earn up to €200.00 extra per month
• Health & Dental: Private coverage provided upon signing
• Paid Training: Dedicated 15-day paid onboarding program
• Career Growth: 12-month initial contract with a clear path to a permanent contract after 2 years
• Time Off: 22 days paid annual leave + public holidays

What You'll Do

• Support businesses and creators using cutting-edge AI ad tools via chat, email, and phone
• Troubleshoot ad delivery, billing, account management, and campaign setups
• Guide users on advertising policies and platform guidelines with quick, clear solutions

What We Look For

• Strong communication skills and a customer-first mindset
• Basic technical troubleshooting ability and comfort navigating software platforms
• Readiness to work flexible, rotating shifts in an fast-paced operational environment