After Sales Internship

Grohe AG; Albergaria-a-Velha; Presencial; EUR 13 000 - 20 000; Tempo integral

Resumo da oferta

A global company is looking for a motivated individual to join their After Sales team in Albergaria-a-Velha. This role involves providing technical support over the phone and email, managing technical documentation, and coordinating repairs with external services. Candidates should have a degree in Engineering, strong customer service skills, and be proactive. Proficiency in office tools is required. Apply now with your CV in English.

Qualificações

• University degree in Engineering or related field.
• Experience in customer service is highly valued.
• Proactive, curious and eager to learn.
• Team player with the ability to work autonomously.
• Proficient in office automation tools.

Responsabilidades

• Provide technical advice to end consumers and professionals.
• Manage technical documentation of the After Sales Department.
• Coordinate with external Technical Services for repairs.
• Manage technical documentation for the After Sales Department.
• Support the operation of the Technical Assistance Service with various back-office tasks.

Conhecimentos

Technical advice

Customer service

Teamwork

Proficiency in office automation tools

Formação académica

University degree in Engineering or Superior/Middle Cycle Training

Ferramentas

MS Excel

Descrição da oferta de emprego

Do you want to work in a fast-growing, global company with an open communication culture and agile development processes? Do you want to make things happen and actively develop them further? Then become part of our After Sales team at our location in Albergaria-a-Velha!

This position will support the Technical Assistance Service in Back Office tasks, offering technical advice on products to internal and external customers, managing technical documentation and performing after-sales tasks.

• Provide technical advice by phone and email to end consumers, distributors, installers and all types of professionals in the sector;
• The advice will be pre-sales, during the installation of the products and post-sales;
• When necessary, coordinate external Technical Services to perform repair or maintenance interventions to customers who need it;
• Management of the technical documentation of the After Sales Department;
• Other tasks related to the management and operation of the Technical Assistance Service.

Your profile:

• University degree in Engineering or Superior/Middle Cycle Training;
• Person with spirit of service, patient, good treatment, tidy, curious, eager to learn and proactive;
• Experience in customer service and dealing with all types of interlocutors is highly valued;
• Team work and autonomous work;
• Proficient in office automation tools;

If you are interested in this position, please apply with your CV in English.