AdTech Customer Success Specialist — Lisbon (On-site)

Boeva Tech; Lisboa; On-site; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Welcome bonus

Job summary

Boeva Tech in Lisbon, Portugal is seeking a Customer Success/Advertising Tech Specialist to support B2B advertisers using advanced advertising solutions. You will resolve product issues, explain tools, and help campaigns improve performance in an international, fast-paced environment.

This six-month contract (with extension) includes on-site schedule, initial hours 07:00-19:00 with rotating shifts, compensation packages: base 920 EUR gross per month, 250 EUR gross monthly welcome bonus, meal

Qualifications

• Proven experience in paid campaign management.
• Hands-on experience in Digital Marketing.
• Excellent customer service, communication, and problem-solving skills.

Responsibilities

• Identify initiatives to improve advertiser experience and service quality.
• Troubleshoot product issues and support B2B customers via email and chat.
• Own and resolve customer queries with Product Operations and Engineering teams.
• Assist advertisers with product features and best practices for digital advertising.
• Maintain CSAT by delivering timely updates and adhering to SLAs.
• Educate advertisers on features and common issue types.

Skills

Paid campaign management

Digital Marketing

Customer service

Education

Bachelor's degree in Marketing or related field

Job description

Boeva Tech in Lisbon, Portugal is seeking a Customer Success/Advertising Tech Specialist to support B2B advertisers using advanced advertising solutions. You will resolve product issues, explain tools, and help campaigns improve performance in an international, fast-paced environment.

This six-month contract (with extension) includes on-site schedule, initial hours 07:00-19:00 with rotating shifts, compensation packages: base 920 EUR gross per month, 250 EUR gross monthly welcome bonus, meal