Ads Support Specialist

FH Collective Academy; Lisboa; Presencial; EUR 14 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Private health and dental insurance

Paid training (15 days)

Potential for permanent contract

22 days annual vacation

Resumo da oferta

FH Collective Academy in Lisbon is hiring an Ads Support Specialist to assist advertisers via email, chat and phone. You will resolve issues on accounts, payments and access while guiding users through platform policies and best practices.

The role requires fluent English, strong communication and a customer-focused mindset. Expect 24/7 rotating shifts and a 40-hour work week, with 15 days of paid training before正式 starting the contract.

Qualificações

• Fluent English (C1/C2).
• Strong communication and problem-solving skills.
• Customer-focused mindset.
• Able to thrive in a fast-paced environment.
• Willingness to work rotating shifts.

Responsabilidades

• Support advertisers with account, campaign, and payment-related inquiries.
• Investigate and resolve technical issues affecting ads and accounts.
• Guide users through platform features and policies.
• Escalate complex cases to specialized teams when needed.
• Deliver a high-quality customer experience meeting standards.

Conhecimentos

Fluent English (C1/C2)

Strong communication

Problem-solving

Customer-focused

Fast-paced environment

Shifts rotation

Descrição da oferta de emprego

Join one of the world's largest BPO companies and work on a global AI technology project supporting one of the industry's leading artificial intelligence platforms. This is an excellent opportunity to build your career in an international environment while working with cutting-edge technology.

Only candidates who are currently living in Lisbon and are available to start on 31 August or 14 September will be considered. This is a fixed start date, so please apply only if you are available to join immediately.

About the Role

As an Ads Support Specialist, you will provide support to advertisers using the platform through email, chat, and phone. Your responsibilities will include resolving issues related to advertising accounts, payments, account access, campaign performance, and platform functionality. You will also guide users through platform policies and best practices while ensuring a high level of customer satisfaction.

Your Responsibilities

• Support advertisers with account, campaign, and payment-related inquiries.
• Investigate and resolve technical issues affecting ads and advertising accounts.
• Guide users through platform features, policies, and account requirements.
• Escalate complex cases to specialized teams when necessary.
• Deliver an excellent customer experience while meeting quality and performance standards.

Requirements

• Fluent English (C1/C2)
• Strong communication and problem-solving skills
• Customer-focused mindset
• Comfortable working in a fast-paced environment
• Availability to work rotating shifts

Working Conditions

• Location: Lisbon, Portugal (On-site)
• Start Date: 31 August or 14 September (fixed)
• 24/7 rotating shifts
• 40-hour work week
• 15 working days of paid training before starting the role. Candidates who successfully complete the training will proceed to the employment contract.

Salary & Benefits

• Total monthly gross salary: €1,248
• Performance bonus: Up to €200 per month
• Meal allowance included
• Private health and dental insurance after signing the employment contract
• Initial 12-month employment contract
• Opportunity for a permanent contract after 2 years
• 22 days of annual paid vacation under Portuguese labour law
• International work environment with continuous training and career development opportunities within a global BPO leader.

If you are already based in Lisbon and ready to start on 31 August or 14 September, we would be happy to hear from you.