2nd-Line Network & Telecom Technician — Support Pro

Inetum; Lisboa; Presencial; EUR 24 000 - 34 000; Tempo integral

Resumo da oferta

Inetum is seeking a Network & Telecommunications Technician to join an operational team providing 2nd line technical support within an Inetum project environment in Lisbon. The role focuses on troubleshooting and resolving network incidents while delivering high-quality support.

The ideal candidate has CCNA certification, a technical education in Networks/ICT, and experience with IP networking, routing, switching and wireless technologies.

Qualificações

• CCNA certification is preferred.
• Technical education in Networks, Telecommunications or Information Technology.
• Experience with IP networking, routing and switching.
• Strong written and verbal communication skills.

Responsabilidades

• Provide 2nd line network and telecommunications support.
• Manage and follow up tickets in line with SLAs.
• Investigate and diagnose network incidents.
• Communicate with users and stakeholders to resolve issues.
• Develop understanding of supported network environments.
• Collaborate with specialist teams on complex incidents.
• Contribute to service monitoring and improvement activities.
• Maintain clear and professional communication throughout the process.

Conhecimentos

2nd line support

CCNA

IP networking

Routing & Switching

Customer focus

Communication skills

Formação académica

Technical education in Networks, Telecommunications or Information Technology

Descrição da oferta de emprego

Inetum is seeking a Network & Telecommunications Technician to join an operational team providing 2nd line technical support within an Inetum project environment in Lisbon. The role focuses on troubleshooting and resolving network incidents while delivering high-quality support.

The ideal candidate has CCNA certification, a technical education in Networks/ICT, and experience with IP networking, routing, switching and wireless technologies.