24/7 Enterprise Solutions Engineer

Nokia; Amadora; Presencial; EUR 42 000 - 64 000; Tempo integral

Resumo da oferta

Nokia in Portugal is seeking a Customer Support Specialist to deliver high-quality technical support across the Care lifecycle, handling software and hardware incidents, service requests, and complex escalations for Nokia products, solutions, and networks. The role combines remote and on-site work in a fast-paced, customer-focused environment.

You will collaborate with service delivery teams, product groups, and vendors to troubleshoot, diagnose, and resolve issues, document cases, meet SLAs,

Qualificações

• Experience delivering technical support across Nokia products and networks.
• Ability to troubleshoot software and hardware incidents within SLA targets.
• Provide remote and on-site support in a 24x7x365 operational environment.

Responsabilidades

• Deliver technical support services for Nokia products, solutions, and complex customer networks.
• Investigate, troubleshoot, diagnose, and resolve software and hardware incidents within agreed SLA targets.
• Perform corrective and preventive actions to restore customer services and network functionality.
• Provide remote and on-site support in a 24x7x365 operational environment.
• Collaborate with higher-tier support teams, product development organizations, and third-party vendors to resolve complex issues.
• Maintain accurate and timely case documentation and customer communication within support management tools.

Conhecimentos

Advanced troubleshooting

Telecommunications networks

Customer support processes

Escalation management

SLA-driven support

Stakeholder management

Mentoring others

Descrição da oferta de emprego

Nokia in Portugal is seeking a Customer Support Specialist to deliver high-quality technical support across the Care lifecycle, handling software and hardware incidents, service requests, and complex escalations for Nokia products, solutions, and networks. The role combines remote and on-site work in a fast-paced, customer-focused environment.

You will collaborate with service delivery teams, product groups, and vendors to troubleshoot, diagnose, and resolve issues, document cases, meet SLAs,