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Account Manager
Job summary
A dynamic tech company is seeking a motivated Account Manager for a 12-month remote contract role in Poland. You will be responsible for building strong relationships with merchants, enhancing their experience through proactive support and data-driven engagement. The ideal candidate will excel in customer engagement, possess analytical skills, and have sales negotiation experience. This is an excellent opportunity to thrive in a fast-paced environment with a focus on customer success.
Qualifications
- Proven ability to build trust and rapport with merchants.
- Experience analyzing operational data to detect performance gaps.
- Strong communication skills for commercial conversations.
Responsibilities
- Build trust and rapport with merchants, delivering proactive support.
- Analyze operational data to detect performance gaps and anticipate churn.
- Communicate the value of the Food platform to merchants.
Skills
Tools
📍 Location: Poland (Remote)
We are looking for a motivated Account Manager to join our team for a 12-month contract role. If you are passionate about customer success, data-driven engagement, and building strong merchant relationships — we want to hear from you!
- Customer Engagement Excellence: Build trust and rapport with merchants, delivering proactive, solution‑oriented support that enhances their experience.
- Analytical & Critical Thinking: Analyse operational data (order history, KPIs) to detect performance gaps and anticipate potential churn.
- Sales & Negotiation Ability: Communicate the value of the Food platform to merchants, support commercial conversations, and drive retention & reactivation efforts.
- Experience using CRM & reporting systems such as Salesforce, Looker, Outreach, WhatsApp, or similar tools.
- Adaptability & Agility: Thrive in a fast‑paced environment, adapting quickly to evolving tools, processes, and business needs.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.