Account Manager

Aceolution; Polska; Remote; PLN 40,000 - 60,000; Full time

Job summary

A dynamic tech company is seeking a motivated Account Manager for a 12-month remote contract role in Poland. You will be responsible for building strong relationships with merchants, enhancing their experience through proactive support and data-driven engagement. The ideal candidate will excel in customer engagement, possess analytical skills, and have sales negotiation experience. This is an excellent opportunity to thrive in a fast-paced environment with a focus on customer success.

Qualifications

• Proven ability to build trust and rapport with merchants.
• Experience analyzing operational data to detect performance gaps.
• Strong communication skills for commercial conversations.

Responsibilities

• Build trust and rapport with merchants, delivering proactive support.
• Analyze operational data to detect performance gaps and anticipate churn.
• Communicate the value of the Food platform to merchants.

Skills

Customer Engagement Excellence

Analytical & Critical Thinking

Sales & Negotiation Ability

Adaptability & Agility

Tools

Salesforce

Looker

Outreach

WhatsApp

Job description

📍 Location: Poland (Remote)

We are looking for a motivated Account Manager to join our team for a 12-month contract role. If you are passionate about customer success, data-driven engagement, and building strong merchant relationships — we want to hear from you!

Account Manager Responsibilities

• Customer Engagement Excellence: Build trust and rapport with merchants, delivering proactive, solution‑oriented support that enhances their experience.
• Analytical & Critical Thinking: Analyse operational data (order history, KPIs) to detect performance gaps and anticipate potential churn.
• Sales & Negotiation Ability: Communicate the value of the Food platform to merchants, support commercial conversations, and drive retention & reactivation efforts.
• Experience using CRM & reporting systems such as Salesforce, Looker, Outreach, WhatsApp, or similar tools.
• Adaptability & Agility: Thrive in a fast‑paced environment, adapting quickly to evolving tools, processes, and business needs.

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