(Fluent English) Customer Support Consultant (Poland, remotely)

SupportYourApp; Warszawa; Remote; PLN 120,000 - 180,000; Full time

Job summary

A Support-as-a-Service company is seeking a Customer Support Consultant. The role involves providing exceptional support via calls, chats, and emails while being tech-savvy and detail-oriented. If you possess excellent English skills and have customer support experience, this opportunity allows for remote work in a flexible, multicultural setting. Join an inclusive environment and grow with a supportive team.

Benefits

Flexible schedule

Fully remote work

Paid training

Good bonuses for referrals

Work-life balance

Qualifications

• Proven experience in customer or technical support for 6–12 months.
• Personal laptop with at least 8 GB of RAM and stable internet connection.

Responsibilities

• Provide exceptional customer support via calls, chats, and emails.
• Escalate tickets to appropriate teams ensuring follow-up.
• Analyze logs, troubleshoot issues, and prioritize tasks.

Skills

Excellent English skills (C1)

Customer support experience

Tech-savvy

Troubleshooting skills

Attention to detail

Positive attitude

Tools

CRM systems

Job description

(Fluent English) Customer Support Consultant (remotely)

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do

• Provide exceptional customer support via calls, chats, and emails
• Escalate tickets to the appropriate teams when required, ensuring follow‑up and resolution
• Analyze logs, troubleshoot issues, and prioritize tasks based on urgency and impact
• Build positive and long‑lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting‑edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role

• Excellent English skills (at least C1 for both spoken and written)
• At least 6–12 months of proven experience in customer or technical support
• Tech‑savvy with the ability to quickly learn new tools and software
• Troubleshooting skills
• Attention to detail and accuracy in documentation and reporting
• Positive and responsible attitude
• Personal laptop or computer (at least 8 GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus

• Experience with CRM systems

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work‑life balance
• Responsive management interested in your growth and long‑lasting cooperation
• Greenhouse conditions for self‑development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are: SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website: www.supportyourapp.com.

Disclaimer: We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.