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Customer Support Specialist
Job summary
A recruitment agency seeks a Danish-speaking E-commerce Support Specialist to assist customers with their online shopping journey. This role offers relocation support, competitive salary, and fully remote work. Candidates should possess excellent communication skills and be willing to work on shifts. Relocation assistance is provided for those currently abroad.
Benefits
Qualifications
- C2-level Danish and fluent English (C1) – written and spoken.
- Excellent attention to detail and communication skills.
- Ability to manage tasks independently and meet deadlines.
- Willingness to work on rotating shifts.
- EU member state passport or valid residence card for Portugal.
Responsibilities
- Respond to customer queries on orders, deliveries, returns, and payments.
- Securely handle sensitive data and follow internal procedures.
- Communicate professionally through email, phone, and chat.
- Collaborate with carriers and internal departments.
Skills
Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal!
If you're still abroad, relocation assistance is provided, including housing!
Location: Remote from Continental Portugal
Contract: Full-time, 12-month renewable
Start dates: several dates available through June and July
Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.
As a Danish-speaking E-commerce Support Specialist, you'll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.
- Respond to customer queries on orders, deliveries, returns, and payments.
- Securely handle sensitive data and follow internal escalation procedures.
- Communicate professionally through email, phone, and chat.
- Collaborate with carriers and internal departments.
- C2-level Danish and fluent English (C1) – written and spoken
- Excellent attention to detail and communication skills
- Ability to manage tasks independently and meet deadlines
- Willingness to work on rotating shifts
- Already in Portugal or open to relocating from this role
- EU member state passport or valid residence card for Portugal
- Relocation and housing support for international candidates, as well as assistance with obtaining necessary documentation (taxpayer's number and social security number for Portugal)
- Competitive monthly salary
- Paid holiday and Christmas bonuses
- Extra payment for working late hours, public holidays and Sundays
- Fully remote work with hardware provided
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.