Technical Support Engineer

Experis ManpowerGroup Sp. z o.o.; Kraków; Remote; PLN 60,000 - 80,000; Full time

Job summary

A leading staffing agency is seeking a skilled Technical Support Specialist to provide remote assistance. The role requires strong customer support skills and proficiency in AI technologies, Unix/Linux systems, and networking. Candidates should have experience with VMware, Kubernetes, Docker, and various databases. The company offers a Medicover healthcare package, a multisport card, and access to an e-learning platform.

Benefits

Medicover healthcare package

Multisport card

Access to an e-learning platform

Group life insurance

Qualifications

• Proven experience working with AI technologies.
• Strong background in customer support and troubleshooting.
• Solid Unix/Linux system administration skills.
• Knowledge of network protocols: SSH, HTTPS, DNS, DHCP, SNMP.
• Hands-on experience with VMware setup, configuration, and troubleshooting.
• Proficiency in Kubernetes and Docker environments.
• Experience with databases such as MySQL, Elasticsearch, DynamoDB.
• Familiarity with AWS and APIs (SOAP/REST).
• Experience with monitoring and data collection platforms.
• Comfortable working with CRM tools.

Responsibilities

• Provide global technical support as a subject matter expert.
• Collaborate with development and internal teams to resolve technical issues.
• Manage incoming support cases and ensure timely resolution.
• Maintain accurate and detailed case notes in our CRM system.

Skills

AI technologies

Customer support

Unix/Linux administration

Network protocols

VMware

Kubernetes

Docker

MySQL

Elasticsearch

DynamoDB

AWS

CRM tools

Job description

Start Date: ASAP / within 1 month / flexible

Work Model: 100% Remote

Contract Type: Contract of Employment

We are seeking a skilled and motivated Technical Support Specialist to remotely assist customers and provide technical support for our client. This role requires strong analytical skills and technical expertise to resolve tool-related issues of moderate to high complexity.

Key Responsibilities

• Provide global technical support as a subject matter expert.
• Collaborate with development and internal teams to resolve technical issues.
• Manage incoming support cases and ensure timely resolution.
• Maintain accurate and detailed case notes in our CRM system, documenting all customer interactions, troubleshooting steps, and resolutions.

Who You Are

Main Requirements

• Proven experience working with AI technologies.
• Strong background in customer support and troubleshooting.
• Solid Unix/Linux system administration skills.
• Knowledge of network protocols: SSH, HTTPS, DNS, DHCP, SNMP.
• Hands-on experience with VMware setup, configuration, and troubleshooting.
• Proficiency in Kubernetes and Docker environments.
• Experience with databases such as MySQL, Elasticsearch, DynamoDB.
• Familiarity with AWS and APIs (SOAP/REST).
• Experience with monitoring and data collection platforms.
• Comfortable working with CRM tools.

Preferred Skills

• Highly organized, self-driven, and adaptable.
• Strong analytical and problem-solving abilities.
• Capable of leading troubleshooting efforts and driving resolution.
• Committed to delivering high-quality customer service.
• Skilled in identifying root causes and implementing effective solutions.

What We Offer

• Medicover healthcare package
• Multisport card
• Access to an e-learning platform
• Group life insurance