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Polish-speaking CX Specialist - Relocation to Bulgaria
Job summary
A global leader in customer experience is seeking a Customer Experience Analyst fluent in Polish and English to join their team in Sofia, Bulgaria. This full-time role involves supporting users of innovative digital products, with extensive training provided. Benefits include relocation assistance, flexible contracts, an attractive salary, and health insurance. The position starts in September 2025, offering a unique opportunity to develop your career in a vibrant European capital.
Benefits
Qualifications
- Must be fluent in Polish and English, both spoken and written.
- Must possess strong interpersonal and communication skills.
- Ability to follow structured processes while adapting to new tools.
Responsibilities
- Provide expert support for global products ensuring customer satisfaction.
- Manage cases using CRM systems and ticketing platforms.
- Communicate with users via phone, email, and chat.
- Solve inquiries within set timelines and quality standards.
- Achieve performance goals in customer satisfaction and response time.
- Collaborate with teammates to share solutions and best practices.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.