Warranty & Quality Manager Poland & Baltics

Gea Group; Gdynia; On-site; PLN 120,000 - 160,000; Full time

Job summary

Gea Group in Poland seeks a Quality & Warranty Lead to own warranty processes, drive 8D problem-solving, and coordinate investigations across project execution and service operations. You will act as the primary contact for major quality issues and customer escalations, with responsibility for monitoring quality performance and driving continuous improvement.

The role requires 5+ years in quality or warranty-related roles, strong analytical and communication skills, and willingness to travel as

Qualifications

• 5+ years of experience in quality management, warranty management, claims handling, or a related field.
• Experience in process development and continuous improvement.
• Fluent English and Polish.
• Strong analytical, communication, and negotiation skills.
• Ability to manage complex stakeholder relationships and customer-facing situations.
• Experience in a technical, industrial, manufacturing, or project-based environment.
• Knowledge of quality methodologies (e.g., RCA, 8D) and CRM systems will be an advantage.
• Available for occasional business travel.

Responsibilities

• Lead the warranty process and manage customer and supplier claims.
• Coordinate investigations, corrective actions, and 8D problem-solving activities.
• Act as the primary contact for major quality issues and customer escalations.
• Monitor quality performance throughout project execution and service operations.
• Collaborate closely with Project Execution, Service, Sales, Procurement, factories, and customers.
• Support service and commissioning teams in resolving technical and quality-related issues.
• Maintain quality records, reporting systems, CRM tools, and lessons learned databases.
• Analyze quality costs, trends, and improvement opportunities.
• Develop and implement quality standards, procedures, and best practices.
• Build and execute the quality strategy for the Eastern Europe Cluster while promoting a culture of continuous improvement.

Skills

Quality management

Warranty management

Project management

English language

Polish language

Process development

Continuous improvement

Analytical skills

Negotiation skills

Stakeholder management

CRM systems

RCA / 8D

Business travel

Tools

CRM systems

Job description

Responsibilities / Tasks

• Lead the warranty process and manage customer and supplier claims.
• Coordinate investigations, corrective actions, and 8D problem-solving activities.
• Act as the primary contact for major quality issues and customer escalations.
• Monitor quality performance throughout project execution and service operations.
• Collaborate closely with Project Execution, Service, Sales, Procurement, factories, and customers.
• Support service and commissioning teams in resolving technical and quality-related issues.
• Maintain quality records, reporting systems, CRM tools, and lessons learned databases.
• Analyze quality costs, trends, and improvement opportunities.
• Develop and implement quality standards, procedures, and best practices.
• Build and execute the quality strategy for the Eastern Europe Cluster while promoting a culture of continuous improvement.

Your Profile / Qualifications

• Minimum 5 years of experience in quality management, warranty management, claims handling, or a related field.
• Technical, engineering, or project management background.
• Fluent English and Polish.
• Experience in process development and continuous improvement.
• Strong analytical, communication, and negotiation skills.
• Ability to manage complex stakeholder relationships and customer-facing situations.Experience in a technical, industrial, manufacturing, or project-based environment.
• Knowledge of quality methodologies (e.g., RCA, 8D) and CRM systems will be an advantage.
• Available for occasional business travel.

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