Hybrid Order & Customer Experience Coordinator

John Deere GmbH & Co. KG; Poznań; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Employment contract

Hybrid work model

Professional development opportunities

Employee referral program

Vacation days based on tenure

Language courses

Job summary

John Deere GmbH & Co. KG in Poznań is seeking a Customer Service / Order Processing professional to ensure dealer delivery schedules, manage orders, and coordinate product shipments. You will work with a dealer network across Europe and perform SAP invoicing with attention to accuracy.

The role requires a university degree, strong Excel skills, and very good English. A hybrid work arrangement is offered in Business Garden Poznań with opportunities for growth.

Qualifications

• Experience in customer service with knowledge of order processing.
• Advanced knowledge in Excel preferred.
• Paying attention to details and accuracy, analytical skills.
• University graduate.
• Very good English is a must.
• Adapting easily and focusing on customer.
• Team player - creating trust, with high communication skills.

Responsibilities

• Collaborate with factories on complete goods product availability to ensure Dealer delivery schedule dates are met.
• Source orders to factories, informs Dealers and Sales Branches of orders status.
• Coordinate product delivery with forwarders.
• Manual invoicing in SAP.
• Work closely with Dealer network, Sales Branches, and other JD departments across Europe.
• Participate in continuous improvement initiatives according to business needs and requirements.

Skills

Customer service

Attention to detail

Analytical skills

Team player

English proficiency

Education

University graduate

Tools

SAP

Excel

Job description

John Deere GmbH & Co. KG in Poznań is seeking a Customer Service / Order Processing professional to ensure dealer delivery schedules, manage orders, and coordinate product shipments. You will work with a dealer network across Europe and perform SAP invoicing with attention to accuracy.

The role requires a university degree, strong Excel skills, and very good English. A hybrid work arrangement is offered in Business Garden Poznań with opportunities for growth.