Warehouse IT Support Engineer – End-User Tech Champion

THG Ingenuity Ltd.; Magnice; On-site; PLN 42,000 - 66,000; Full time

Benefits offered by this job

MultiSport card

Medical care

Subsidised meals in canteen

Employee transport

Job summary

THG Ingenuity Ltd. in Magnice, Poland, is seeking an IT Support Engineer to provide frontline IT support across our fulfilment and manufacturing centres. You will assist internal teams, manage devices via Intune, and maintain asset/change records to keep a stable IT environment.

The role emphasizes strong customer service, problem-solving, and the ability to work with cross-functional teams while improving processes and documentation.

Qualifications

• Provide strong customer service to internal IT teams, business partners, and employees.
• Maintain and manage Windows and macOS devices and MDM solutions.
• Enrol and manage devices via Intune; deploy hardware across sites.
• Develop corporate standards for desktop software/hardware and ensure compliance.
• Proactively manage incidents and coordinate with support teams.

Responsibilities

• Provide strong customer service to internal IT teams, business partners, and employees, working closely with the Server and Networking teams.
• Keep asset and change management systems up to date at all times.
• Maintain and manage Android Mobile Device Management (MDM) solutions.
• Enrol and manage Windows and macOS devices through Microsoft Intune.
• Deploy and upgrade hardware across warehouse sites.
• Maintain the estate of printing devices, including thermal and laser printers.
• Perform computer management and system administration activities.
• Support the upkeep of pack stations to ensure smooth operations.
• Proactively manage open incidents, working with technical support teams to achieve the fastest resolution in line with incident SLAs.
• Support Microsoft Office products, Windows 11, macOS, desktops, laptops, multifunction printers, and basic LAN/WAN connectivity.
• Update and write Knowledge Base entries when new solutions are established.

Skills

Customer service

Analytical thinking

Problem-solving

Verbal communication

Written communication

Initiative

Team collaboration

Job description

THG Ingenuity Ltd. in Magnice, Poland, is seeking an IT Support Engineer to provide frontline IT support across our fulfilment and manufacturing centres. You will assist internal teams, manage devices via Intune, and maintain asset/change records to keep a stable IT environment.

The role emphasizes strong customer service, problem-solving, and the ability to work with cross-functional teams while improving processes and documentation.