IT Support Engineer — Fast-Paced Fulfillment Tech
Amazon Inc.
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Amazon Fulfillment Poland sp. z o.o. is hiring an IT Support Engineer to maintain and improve IT infrastructure at the distribution center. You will report to the IT Manager and work with business teams, remote support, and other IT professionals to deliver reliable services.
The role focuses on quick incident resolution, proactive monitoring, and ensuring KPIs and SLAs are met. You will handle 1st and 2nd line requests through our ticketing system and strive for world-class service.
Qualifications
- Experience providing 1st and 2nd line IT support to business users.
- Strong customer service mindset with ticket-based issue resolution.
- Familiarity with IT infrastructure concepts and incident response.
Responsibilities
- Provide 1st and 2nd level IT support via ticketing system.
- Diagnose, troubleshoot, and resolve hardware, software and network issues.
- Collaborate with cross-functional teams to ensure service quality and uptime.
Skills
Tools
Job description
Amazon Fulfillment Poland sp. z o.o. is hiring an IT Support Engineer to maintain and improve IT infrastructure at the distribution center. You will report to the IT Manager and work with business teams, remote support, and other IT professionals to deliver reliable services.
The role focuses on quick incident resolution, proactive monitoring, and ensuring KPIs and SLAs are met. You will handle 1st and 2nd line requests through our ticketing system and strive for world-class service.
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