Senior Live Ops Lead - Metagame & Retention

VGW; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

VGW is seeking a Senior Live Ops Specialist to join our global Marketing team and drive player engagement and loyalty strategy. You will coordinate the setup, testing, and delivery of timely messaging and centralized metagame features, partnering with marketing, product, and analytics teams to ensure smooth, personalised player experiences.

Applicants should bring 4+ years in digital gaming operations, strong live ops and monetisation experience, data-driven mindset and proficiency with

Qualifications

• 4+ years in digital operations with gaming experience.
• Experience in live operations focusing on monetisation and retention.
• Analytical skills with data analysis, statistics and experimentation (A/B testing).
• Strong planning skills: schedule, budget and campaign management.

Responsibilities

• Own the implementation and optimisation of Metagame features (Quests, Loot Boxes, Free Spins, Lobby Management, etc.).
• Use Metagame features to reward loyalty and drive retention; provide performance insights.
• Contribute to strategising and optimisation of an integrated Live Operations ecosystem.
• Assist player-facing teams with troubleshooting Live Operations escalations when the Australian team is offline.
• Mentor junior Live Ops team members in the medium term.

Skills

Gaming experience

Live operations

Campaign management

Data analysis

A/B testing

Budget planning

Retention monetisation

Jira/Confluence/Asana

Braze

Tools

Jira

Confluence

Asana

Slack

Office

GSuite

Braze

Job description

VGW is seeking a Senior Live Ops Specialist to join our global Marketing team and drive player engagement and loyalty strategy. You will coordinate the setup, testing, and delivery of timely messaging and centralized metagame features, partnering with marketing, product, and analytics teams to ensure smooth, personalised player experiences.

Applicants should bring 4+ years in digital gaming operations, strong live ops and monetisation experience, data-driven mindset and proficiency with