VIP Crypto Relationship Manager - Polish & German

Bybit; Polska; Hybrid; PLN 180,000 - 300,000; Full time

Job summary

Bybit in Poland is seeking an enthusiastic Relationship Manager to be the primary contact for VIP clients, elevating customer experience, fostering loyalty, and driving regional business success.

You will shoulder end-to-end client engagement, coordinate with multiple stakeholders, and tailor support for Polish- and German-speaking clients, while staying ahead of crypto industry trends and delivering high-quality service.

Qualifications

• Experience in handling institutional or high-net-worth client portfolios is desirable.
• Experience in trading platforms or exchanges is advantageous.
• Proven ability to manage multiple priorities and meet tight deadlines.
• Fluency in Polish and German is required.

Responsibilities

• Acquire and manage a portfolio of global VIP clients with strong relationship focus.
• Provide tailored VIP support and account management for Polish- and German-speaking clients.
• Build rapport and expand relationships through regular proactive communication.
• Develop and optimize customer service processes and key client tracking systems.
• Analyze client behavior and needs to prepare actionable reports.
• Coordinate with multiple departments to deliver exceptional service solutions.

Skills

Relationship management

VIP client service

Polish & German fluency

Communication skills

Working under pressure

Job description

Bybit in Poland is seeking an enthusiastic Relationship Manager to be the primary contact for VIP clients, elevating customer experience, fostering loyalty, and driving regional business success.

You will shoulder end-to-end client engagement, coordinate with multiple stakeholders, and tailor support for Polish- and German-speaking clients, while staying ahead of crypto industry trends and delivering high-quality service.