VIP Relationship Manager, Poland

Bybit; Polska; Hybrid; PLN 180,000 - 300,000; Full time

Job summary

Bybit in Poland is seeking an enthusiastic Relationship Manager to be the primary contact for VIP clients, elevating customer experience, fostering loyalty, and driving regional business success.

You will shoulder end-to-end client engagement, coordinate with multiple stakeholders, and tailor support for Polish- and German-speaking clients, while staying ahead of crypto industry trends and delivering high-quality service.

Qualifications

• Experience in handling institutional or high-net-worth client portfolios is desirable.
• Experience in trading platforms or exchanges is advantageous.
• Proven ability to manage multiple priorities and meet tight deadlines.
• Fluency in Polish and German is required.

Responsibilities

• Acquire and manage a portfolio of global VIP clients with strong relationship focus.
• Provide tailored VIP support and account management for Polish- and German-speaking clients.
• Build rapport and expand relationships through regular proactive communication.
• Develop and optimize customer service processes and key client tracking systems.
• Analyze client behavior and needs to prepare actionable reports.
• Coordinate with multiple departments to deliver exceptional service solutions.

Skills

Relationship management

VIP client service

Polish & German fluency

Communication skills

Working under pressure

Job description

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

Job Overview

We are looking for an enthusiastic Relationship Manager to join our team in Poland, and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region.

Responsibilities

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Provide tailored VIP support and account management for Polish- and German-speaking clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications

• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
• Experience working in trading platforms or exchanges is highly advantageous;
• Prior working experience in sales and client services function with international financial background in banking, investments, etc. is preferred;
• Strong communication and written skills;
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills;
• Demonstrates enthusiasm for the rapidly evolving crypto industry and stays up-to-date with the latest trends and innovations.
• Fluent in Polish and German

Why Join Us

At Bybit, we are committed to fostering a supportive and enriching work environment.

Our benefits include:

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.