Video Content Moderator with Turkish

Cognizant; Kraków; On-site; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Training & development opportunities

Private medical healthcare

Life insurance

Career progression

Job summary

Cognizant Poland is hiring a Video Content Moderator in Kraków for an office-based role. The candidate will review user-reported content, classify material per compliance policies, and resolve inquiries per defined procedures on a rotating 8/7 shift schedule including weekends and some nights.

We seek a quick learner with strong communication skills, attention to detail, and the ability to adapt to new processes. Fresh graduates are welcome to apply as part of a multinational team.

Qualifications

• Proficiency in Turkish at least C1 level and English at B2 level.
• Excellent communication (verbal and written) and interpersonal skills.
• Strong attention to detail and a desire to deliver accurately and efficiently.

Responsibilities

• Review user reports and classify content per policies.
• Make balanced decisions and flag discrepancies for resolution.
• Use market-specific knowledge to support the user community.

Skills

Turkish language

English proficiency

Communication skills

Time management

Job description

Job location: Kraków/ Poland
Work model: WORK FROM THE OFFICE
Working hours: 9 AM - 5 PM (main shift)
Working mode: 5 days per week, including weekend shifts. Readiness, depending on business needs, to work on a 24/7 basis (morning, afternoon or night shifts)

Are you a fan of vlogging or constantly looking to videos to help solve your challenges? Do you want to learn more about social media regulation, online free speech, internal controls or maybe even learn about EU policy making?

If the answer is yes, then we have an amazing opportunity for you as a Video Content Moderator.

Join our team for the world’s best loved video-sharing website!

Requirements:

• Proficiency in Turkish language at least C1 level andEnglish at B2level
• Availability to work on 8/7 shift (including weekend shifts + occasional night, and afternoon shifts) from the office,
• Excellent communication (verbal and written) and interpersonal skills,
• Quick learner and adaptable to learning new processes, concepts, and skills,
• Excellent organizational and time management skills,
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard,
• Having a neutral mindset to alternative video content that needs classification.

Accountabilities:

• Revision of user reports regarding website content,
• Analysis and identification of content according to compliance policies,
• Making well-balanced decisions and helping to resolve inquiries to defined policies and procedures by flagging discrepancies,
• Using market-specific knowledge and insights to improve the support of the user community,
• Revision of sensitive content, sometimes involving graphic or disturbing subject matter.

Benefits:

• Opportunity to be part of a global organization focused on development
• Open-minded and multinational environment
• Training & development opportunities including language courses
• Professional development and a clear career path
• Full equipment and paid training provided from the first day of work
• Extensive benefits package: (private medical healthcare including dental care, life insurance, cafeteria benefits)

Content Moderators play an important role in ensuring the safety of online communities against harmful user-generated content. Safeguarding the online communication space can lead to meaningful and rewarding work for a content moderator as the mission of moderation aims to create positive, safe and inclusive environments for everyone.

Rewarding outcomes are not often without challenges. As a part of the job requirement, you will be required to review and analyze explicit and extremely sensitive content sometimes involving graphic or otherwise disturbing text, videos, and images which may be disturbing due to their egregious nature. The content under review is likely to expose the reviewer to crime scenes, dangerous or derogatory content, abuse, harassment and sexually explicit content.

At Cognizant, we are committed to the safety and well-being of our employees. As part of our benefits, we proactively provide evidence-based well-being solutions for employees working within the critical role of content moderation. Our wellness practices are holistic and aimed at risk mitigation across areas of training, monitoring and support. We understand the cost of caring and the importance of creating a resilient workforce in which employees thrive while being able to make a difference in the world around them.

We can't wait for you to join our team!

FRESH GRADUATES ARE WELCOME!

For more information about us, visit Cognizant Poland.

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If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

“Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled Cognizant will be entitled to cancel this offer and not enter into employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client being the data controller responsible for this specific verification process will contact you separately to provide you with more detailed information in this regard”.

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