Trust & Safety Specialist (Content Moderator) with Bulgarian

Accenture Poland; Kraków; On-site; PLN 133,920 - 167,400; Full time

Benefits offered by this job

Private medical care

Life insurance

Access to Worksmile platform

Bonuses for referring new employees

Support for LGBT and people with disabilities

Job summary

Accenture Poland is hiring a Content Moderator in Kraków, focusing on improving online content safety and community protection. Candidates should possess strong coping and communication skills, as well as fluency in English and Bulgarian.

The role includes reviewing user-generated content and investigating flagged issues, requiring resilience and attention to detail. Accenture promotes a diverse workplace and offers comprehensive benefits, including private medical care and flexible working arrangements.

Qualifications

• Must be able to manage stress and cope with potentially objectionable content.
• Experience in content moderation or customer service is a plus.

Responsibilities

• Review, classify, and/or remove content according to client guidelines.
• Investigate and resolve complex content issues.
• Participate in training programs and process improvement initiatives.

Skills

Strong coping, emotional resilience, and stress-management skills

Excellent comprehension and communication

Fluent English and Bulgarian (min. B2)

Strong attention to detail

Critical thinking and decision-making skills

Ability to work well as part of a team

Job description

Accenture Operations provides business process services for specific functions, including finance and accounting, procurement and supply chain, and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics, and digital technologies, helping clients to improve their productivity, customer experience and performance.

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands‑on job experience. You will deliver value to our clients, while making a larger impact on society. Content Moderators help create a safe and inclusive community by minimizing bad experiences online. They help create an environment free of intimidation and exclusion and often avert the spread of real‑world harm. And above all, they contribute to the protection of those most vulnerable community members and groups.

We are looking for candidates with familiarity and passion for the internet, internet platforms, and internet culture. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text‑based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well‑being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well‑being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well‑being.

What will you do?

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Basic Qualifications/Skills Needed

• Strong coping, emotional resilience, and stress‑management skills
• Excellent comprehension and communication.
• Fluent English and Bulgarian (min. B2)
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision‑making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well individually and as part of a team
• Flexibility in meeting changing business needs in a fast‑paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Availability to work from the office (Kraków); on weekends and bank holidays. Shift schedule: 24/7: 7-15, 15-23, 23-7

What can we offer:

• Using foreign language and new technology solutions daily, cooperating with various global Clients
• Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
• A flexible approach that allows an appropriate work‑life balance where sports activities, outings, volunteering initiatives are part of our regular day‑to‑day life
• Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
• Full work comfort – private medical care, life insurance, access to Worksmile platform, bonuses for referring new employees.