Content Moderator with Dutch

Accenture Poland; Kraków; On-site; PLN 30,000 - 40,000; Full time

Benefits offered by this job

Private medical care

Employee Assistance Program

Employee referral program

Wide training package

Inclusion and diversity initiatives

Flexible work-life balance

Job summary

Accenture Poland is looking for Content Moderators to ensure online safety by reviewing user-generated content. Candidates should be fluent in English and Dutch, possess strong coping skills, and handle exposure to sensitive material. The role is fully office-based in Kraków, featuring rotating shifts and a supportive environment that promotes well-being alongside personal development. Offered benefits include a full-time employment contract, private medical care, and a commitment to inclusivity and diversity.

Qualifications

• Fluency in English and Dutch (minimum B2 level).
• Ability to review and evaluate various types of content.
• Ability to perform decisions objectively.
• Handle exposure to sensitive content.
• Basic computer literacy and multitasking skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Review and classify content according to client guidelines.
• Resolve complex content issues for the Trust and Safety team.
• Be an advocate for the user community.
• Participate in process improvement initiatives.

Skills

Fluency in English

Fluency in Dutch

Basic computer literacy

Ability to handle sensitive content

Independent and team work

Job description

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands‑on job experience. You will deliver value to our clients, while making a larger impact on society. Content moderators help create a safe and inclusive community by minimizing bad experiences online. They help create an environment free of intimidation and exclusion and often avert the spread of real‑world harm. And above all, they contribute to the protection of those most vulnerable community members and groups.

We are looking for candidates with familiarity and passion for the internet, internet platforms, and internet culture. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text‑based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well‑being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well‑being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well‑being.

What will you do?

• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

Required Qualifications

• Fluency in English and Dutch (minimum B2 level).
• Ability to review and evaluate text, image, audio, and video content against defined policies and guidelines.
• Ability to perform decisions objectively and in alignment with client policies, without personal bias.
• Ability to handle exposure to sensitive or potentially disturbing content, including graphic or violent material.
• Basic computer literacy and ability to work with multiple internal tools and systems simultaneously.
• Ability to work both independently and as part of a team in a fast‑paced environment.
• Working hours & location: Monday to Friday, rotating morning shifts 8:00–16:00 and 10:00–18:00, alternating on a weekly basis. The role is fully office‑based in Kraków (Lublańska Street). Hybrid or remote work is not possible for this role.

Preferred Qualifications

• Previous experience in content moderation, trust & safety.
• Experience reviewing or investigating user‑reported or system‑flagged content.
• Experience working with evolving operational guidelines or policy‑based decision‑making frameworks.

What Can We Offer

• Full‑time employment contract.
• Using foreign language and new technology solutions daily, cooperating with various global clients.
• Individual support from a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e‑learning platforms, Gallup test, GenAI training, possibility of co‑financing courses, and certification).
• Employee Assistance Program – legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care (Luxmed or Medicover), life insurance.
• Access to the WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card and Lunch card).
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality people are truly valued for their differences and free to be who they are.
• A flexible approach that allows an appropriate work‑life balance where sports activities, outings, volunteering initiatives are part of our regular day‑to‑day life.
• Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.

What We Believe

• Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
• All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long‑lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.