Video Content Moderator with Portuguese and Spanish

Cognizant; Kraków; On-site; PLN 40,000 - 65,000; Full time

Benefits offered by this job

Extensive benefits package

Training & development

Wellness programs

Career growth opportunities

Job summary

Cognizant Poland is seeking Content Moderators to help keep online communities safe and respectful. You will review reports, assess content against policies, and make balanced decisions while working from the Kraków office in a 24/7 shift.

Fluency in Portuguese and Spanish (C1) and English (B2) is required, with strong communication and organizational skills. The role offers extensive benefits and training within a global organization.

Qualifications

• Proficiency in Portuguese and Spanish at a high level (C1), plus English at B2 level.
• Excellent communication and interpersonal skills.
• Ability to work in a 24/7 shift from the office and adapt quickly.

Responsibilities

• Review user reports and analyze content against policies.
• Make balanced moderation decisions and flag discrepancies.
• Utilize market-specific insights to support the user community.
• Review sensitive content, including graphic material, when required.

Skills

Portuguese

Spanish

English

Job description

Job location: Kraków/ Poland

Shift: 24/7

WORK FROM THE OFFICE*

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.

Cognizant Poland offices are located in Gdańsk, Wrocław, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!

Content Moderators keep online communities safe from harmful content, creating positive and inclusive spaces. Join us in making the internet a better place!

Your responsibilities:

• Revision of user reports regarding website content,
• Analysis and identification of content according to compliance policies,
• Making well-balanced decisions and helping to resolve inquiries to defined policies and procedures by flagging discrepancies,
• Using market-specific knowledge and insights to improve the support of the user community,
• Revision of sensitive content, sometimes involving graphic or disturbing subject matter.

To make this happen, you need to have:

• Proficiency of Portuguese and Spanish language at min. C1 level and English at B2 level,
• Availability to work on a 24/7 shift (including weekends - two days off each week) from the office,
• Excellent communication (verbal and written) and interpersonal skills,
• Quick learning skills - adaptability to learn new processes, concepts,
• Excellent organizational and time management skills,
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard,
• Having a neutral mindset to alternative video content that needs classification.

Benefits:

• Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
• Office perks: dedicated space for gaming and wellness activities, kitchen equipped with snacks and drinks
• Opportunity to be part of a global organization focused on development,
• Open-minded and multinational environment,
• Training & development opportunities including language courses,
• Professional development and a clear career path,
• Full equipment and paid training provided from the first day of work,
• Extensive benefits package: private medical healthcare including dental care, life insurance, cafeteria benefits.

We can't wait for you to join our team!

FRESH GRADUATES ARE WELCOME!

For more information about us, visit Cognizant Poland.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Content Moderators play an important role in ensuring the safety of online communities against harmful user-generated content. Safeguarding the online communication space can lead to meaningful and rewarding work for a content moderator, as the mission of moderation aims to create positive, safe, and inclusive environments for everyone. Rewarding outcomes are not often without challenges. As a part of the job requirement, you will be required to review and analyze explicit and extremely sensitive content, sometimes involving graphic or otherwise disturbing text, videos, and images, which may be disturbing due to their egregious nature. The content under review is likely to expose the reviewer to crime scenes, dangerous or derogatory content, abuse, harassment, and sexually explicit content. At Cognizant, we are committed to the safety and well-being of our employees. As part of our benefits, we proactively provide evidence-based wellbeing solutions for employees working within the critical role of content moderation. Our wellness practices are holistic and aimed at risk mitigation across areas of training, monitoring, and support. We understand the cost of caring and the importance of creating a resilient workforce in which employees thrive while being able to make a difference in the world around them.

We can't wait for you to join our team!

Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client-mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled, Cognizant will be entitled to cancel this offer and not enter into an employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client, being the data controller responsible for this specific verification process, will contact you separately to provide you with more detailed information in this regard.