UX Researcher & ResearchOps - FinTech Remote

XTB online investing; Warszawa; Híbrido; PLN 140 000 - 190 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training budget for courses

Birthday off

Parental leave

Equipment provided

Private medical care

Wellbeing platform

English learning platform

Remote work option

Resumo da oferta

XTB is a global fintech company and the largest FinTech in Poland, seeking a UX Researcher / ResearchOps at Regular/Mid level to lead qualitative and quantitative user research for B2C products and coordinate across the organization.

You will build a research strategy, conduct studies, manage tools, and maintain a repository, collaborating with Product Tech and cross-functional teams. English proficiency at least B2 level is required.

Qualificações

• Minimum 5 years of experience as a UX Researcher or within a UX research department.
• Portfolio/case studies with research projects for B2C fintech, banking, investments or multi-market mobile apps is a strong plus.
• Proficiency in gathering qualitative and quantitative data from analytics tools and triangulation of findings.
• Basic knowledge of AI tools and AI-driven research processes, with practical use cases.
• Experience coordinating evaluative and exploratory research within a UXR team.
• Ability to create clear, systematic documentation (reports, dashboards, metrics).
• Knowledge of calculating UX product metrics and KPIs.
• Fluent English, minimum B2 level.

Responsabilidades

• Prepare and implement an effective research strategy.
• Collaborate with the research team and the Product Tech team through regular meetings and status syncs.
• Independently conduct qualitative and quantitative research and summarize findings.
• Translate research insights into design initiatives.
• Set up and maintain the user research environment (including tools).
• Create and maintain a UX research repository.
• Regularly analyze and report insights from customer feedback.
• Present research findings across the organization and maintain ongoing communication with program teams.

Conhecimentos

UX research

Quantitative research

Qualitative research

Data triangulation

AI tools

Collaboration

English B2

Ferramentas

Analytics tools

Research tools

Descrição da oferta de emprego

XTB is a global fintech company and the largest FinTech in Poland, seeking a UX Researcher / ResearchOps at Regular/Mid level to lead qualitative and quantitative user research for B2C products and coordinate across the organization.

You will build a research strategy, conduct studies, manage tools, and maintain a repository, collaborating with Product Tech and cross-functional teams. English proficiency at least B2 level is required.