Trust & Safety Content Moderator – AI & Policy Specialist

4901 Accenture Services Sp.zoo Company; Kraków; On-site; PLN 45,000 - 70,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Employee share purchase plan

Paid referral program

Flexible work-life balance

Job summary

Accenture in Kraków seeks a Trust & Safety specialist to review, classify, and resolve content according to client guidelines, with exposure to potentially disturbing material. You will work on AI responsiveness, policy interpretation, and cross-functional collaboration in a dynamic, security-focused team.

Hybrid/remote not offered; office-based with rotating shifts across a 7-day week. The role emphasizes resilience, strong English and Portuguese skills, and meticulous analysis to protect

Qualifications

• Excellent comprehension, communication, English and Portuguese skills.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and language skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision‑making skills.
• Availability to work from the office in Kraków and willingness to work on a rotating schedule across a 7‑day work week, including morning, afternoon, and night shifts, as well as weekends and public holidays.
• Due to client‑specific requirements, hybrid or remote work is not possible for this role.

Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Skills

English

Portuguese

Emotional resilience

Attention to detail

Critical thinking

Decision making

Communication skills

Job description

Accenture in Kraków seeks a Trust & Safety specialist to review, classify, and resolve content according to client guidelines, with exposure to potentially disturbing material. You will work on AI responsiveness, policy interpretation, and cross-functional collaboration in a dynamic, security-focused team.

Hybrid/remote not offered; office-based with rotating shifts across a 7-day week. The role emphasizes resilience, strong English and Portuguese skills, and meticulous analysis to protect