Content Moderation & Responsible AI Specialist

Accenture Poland; Kraków; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Buddy program

Career development opportunities

Diversity & Inclusion culture

Flexible work-life balance

Job summary

Accenture Poland is seeking a Trust & Safety professional to analyze and review user content, ensuring compliance with client policies and guidelines. You will engage with potentially sensitive material and help shape responsible AI governance and moderation practices.

The role requires resilience, strong language skills (German), and the ability to work from Kraków on a rotating schedule. You’ll collaborate with global clients and benefit from structured development and buddy support.

Qualifications

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and German skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Availability to work from the office (Kraków) and willingness to work on a rotating schedule across 7-day work week, 24/7 support, 3 shifts - morning, evening shifts and night shifts (depending on project needs).

Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Skills

Emotional resilience

German language skills

Attention to detail

Critical thinking

Job description

Accenture Poland is seeking a Trust & Safety professional to analyze and review user content, ensuring compliance with client policies and guidelines. You will engage with potentially sensitive material and help shape responsible AI governance and moderation practices.

The role requires resilience, strong language skills (German), and the ability to work from Kraków on a rotating schedule. You’ll collaborate with global clients and benefit from structured development and buddy support.