Travel Tech Trainer: Master Product Support & CS

3003 Sabre Polska Sp. z o.o.; Kraków; Hybrid; PLN 100.000 - 160.000; Vollzeit

Benefits dieser Stelle

Hybrid work mode

Career development: e-learning access

Tuition reimbursement

Referral Bonus

Zusammenfassung

Sabre Polska Sp. z o.o. in Kraków is seeking a Product Support Trainer to onboard new employees, update curricula, and adapt training for product changes and customer needs. You will collaborate with engineering, support, and product delivery teams to convert technical docs into effective courses.

The role requires clear communication, strong organization, and the ability to manage complex situations under pressure while delivering multi-channel training across classroom and LMS environments.

Qualifikationen

• Onboard new employees and adjust training to product updates.
• Translate technical docs and field requirements into curricula.
• Strong communication, organization and multitasking in high-pressure environments.

Aufgaben

• Conduct technical training courses in classroom and LMS environments.
• Develop course specifications, lesson plans and updated curricula with cross-functional teams.
• Evaluate trainee performance and determine practical applicability of material.
• Provide multi-channel support across product support and customer service functions.

Kenntnisse

English proficiency

ITIL familiarity

XML

SQL

API programming

Teaching abilities

Ausbildung

High School diploma

University degree

Tools

Sabre

Galileo

Amadeus

Salesforce CRM

Jobbeschreibung

Sabre Polska Sp. z o.o. in Kraków is seeking a Product Support Trainer to onboard new employees, update curricula, and adapt training for product changes and customer needs. You will collaborate with engineering, support, and product delivery teams to convert technical docs into effective courses.

The role requires clear communication, strong organization, and the ability to manage complex situations under pressure while delivering multi-channel training across classroom and LMS environments.