Product Support Trainer: Customer Service & Tech Training

sabre; Kraków; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work mode

Paid time off

Year-End-Break

Paid parental leave

Paid volunteer time

Luxmed medical coverage

Job summary

Sabre is seeking a Product Support Trainer for its global Customer Service and Support team in Kraków. You will deliver technical training for new hires and customers, and partner with engineering, support, and delivery analysts to translate documentation into curricula.

The role requires clear communication, strong organization, and the ability to manage complex situations under pressure, with hybrid work and paid time off benefits.

Qualifications

• High School diploma or university status/degree.
• Proficiency in written and spoken English.
• Experience with ITIL framework, XML, SQL and API programming.
• Strong time management, priority setting, organizational and multi-tasking skills.
• Analytical, troubleshooting, teamwork and customer service abilities.

Responsibilities

• Conduct technical training courses for onboarding new employees and customers.
• Develop course specifications, lesson plans and curricula from technical documentation.
• Create and maintain virtual learning material, quizzes, assessments and presentations.
• Evaluate trainee performance and follow up on practical applicability of material.
• Provide multi-channel customer service and technical support across relevant teams.

Skills

English proficiency

ITIL

XML

SQL

API programming

Time management

Organization

Multitasking

Analytical skills

Troubleshooting

Teamwork

Customer service

Pedagogical ability

Motivation

Interpersonal skills

Education

High School diploma

University student status

University degree

Tools

Salesforce CRM

Sabre / Galileo / Amadeus

Job description

Sabre is seeking a Product Support Trainer for its global Customer Service and Support team in Kraków. You will deliver technical training for new hires and customers, and partner with engineering, support, and delivery analysts to translate documentation into curricula.

The role requires clear communication, strong organization, and the ability to manage complex situations under pressure, with hybrid work and paid time off benefits.