Product Support Trainer: Technical Training & Onboarding

Sabre Corporation; Kraków; Hybrid; PLN 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work schedule

Flexible hours

Paid time off - Year End Break

Paid parental leave

Volunteer days

Referral bonus

Job summary

Sabre Corporation in Kraków is seeking a Product Support Trainer - Customer Service & Technical Support to join our global Customer Service and Support team. You will design and deliver technical training for new hires, product updates, and customer education, turning complex documentation into practical curricula.

You will partner with engineering, technical support, manufacturing and Product Delivery Analysts to build course specs, update curricula, and create LMS materials.

Qualifications

• Must have High School diploma or University status/degree.
• Proficiency in written and spoken English.
• Experience with ITIL, XML, SQL and API programming.
• Strong time management, prioritization, organizational and multi-tasking skills.
• Analytical, troubleshooting, teamwork and customer service skills; good teaching ability.
• Motivation and interpersonal skills.

Responsibilities

• Deliver technical training courses for onboarding and product updates.
• Collaborate with engineering, support, manufacturing and analysts to craft course specs and curricula.
• Create and maintain LMS materials, quizzes and presentations.
• Evaluate trainee performance and applicability of material.
• Provide multi-channel support across product support and sales functions.

Skills

Time management

Organizational skills

Multi-tasking

Analytical skills

Customer service skills

Teaching ability

Education

High School diploma

University student status

University degree

Tools

ITIL framework

XML

SQL

API programming

Salesforce CRM

Job description

Sabre Corporation in Kraków is seeking a Product Support Trainer - Customer Service & Technical Support to join our global Customer Service and Support team. You will design and deliver technical training for new hires, product updates, and customer education, turning complex documentation into practical curricula.

You will partner with engineering, technical support, manufacturing and Product Delivery Analysts to build course specs, update curricula, and create LMS materials.