Travel Tech Product Support Trainer (Hybrid)

Sabre Global Services S.A; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Luxmed medical coverage

Foreign travel insurance

Employee Assistance Program

Mindfulness & meditation apps

Life insurance

Certification and tuition reimburse

Job summary

Sabre Global Services S.A in Kraków is seeking a Product Support Trainer - Customer Service & Technical Support to join our global Customer Service and Support team. You will deliver technical training for new hires, product updates, and customer sessions, turning documentation into curricula.

You will work with engineering, technical support, manufacturing, and Product Delivery Analysts to craft course specifications and updated curricula from technical docs.

Qualifications

• High School diploma, university student status, or university degree.
• Proficiency in written and spoken English.
• Experience with ITIL framework, XML, SQL and API programming.
• Strong time management, organizational and multi-tasking skills.
• Analytical, troubleshooting, teamwork and customer service skills along with teaching ability.
• Motivation and interpersonal skills.

Responsibilities

• Lead technical training courses for onboarding new employees, product adjustments and external customers as needed.
• Collaborate with engineering, technical support, manufacturing and Product Delivery Analysts to develop course specifications and updated curricula from technical documentation.
• Create, edit and maintain virtual learning material, quizzes, assessments and presentation decks via the LMS.
• Evaluate student performance for post-training periods and follow up on practical applicability of material.
• Provide multi-channel customer service and generalist technical support across product support, product support analyst, technical support, customer service and sales support functions.

Skills

English proficiency

ITIL

XML

SQL

API programming

Time management

Organizational skills

Multitasking

Analytical skills

Teaching ability

Interpersonal skills

Education

High School diploma

University student status

University degree

Tools

Sabre

Galileo

Amadeus

Salesforce

Job description

Sabre Global Services S.A in Kraków is seeking a Product Support Trainer - Customer Service & Technical Support to join our global Customer Service and Support team. You will deliver technical training for new hires, product updates, and customer sessions, turning documentation into curricula.

You will work with engineering, technical support, manufacturing, and Product Delivery Analysts to craft course specifications and updated curricula from technical docs.