Travel Advisor for SAS with Norwegian

Concentrix; Inowrazlaw; On-site; PLN 50,000 - 73,000; Full time

Benefits offered by this job

SAS fare discounts

Equal opportunities

2-month training program

Diverse international environment

Coaching & mentoring

Modern Warsaw office

Job summary

SAS invites a Travel Advisor to join our Warsaw office, delivering premium support for Nordic customers and Norwegian speakers. You will be the first point of contact for inquiries, assist with ticket purchases and payment options, and guide travelers through challenges with patience and care.

Ideal candidates are fluent in Norwegian and English, highly organized, and ready to build lasting relationships with clients.

Qualifications

• Fluency in Norwegian (C1) and English (B2) as required.
• Strong customer-service orientation and collaboration.
• Excellent listening and clear communication skills.
• Highly organized with attention to detail.
• Willingness to work in Warsaw office.

Responsibilities

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Skills

Norwegian (C1)

English (B2)

Customer service mindset

Active listening

Clear communication

Organized

Collaborative team player

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.