Travel Advisor for SAS with Norwegian

Concentrix; Stalowa Wola; On-site; PLN 47,000 - 74,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

Paid 2-month training program

Modern Warsaw office

Job summary

SAS is seeking a Travel Advisor to handle premium Nordic inquiries and assist with ticket purchases. The role requires fluent Norwegian (C1) and English (B2), with a focus on accuracy and customer care. You will work from the Warsaw office, engaging via calls and chat while building lasting customer relationships.

The position includes a fully paid two-month training program and an inclusive, international work environment that supports growth and diversity.

Qualifications

• Fluent in Norwegian (C1) and English (B2) as stated.
• Strong communication and listening skills highlighted in requirements.
• Organized and accuracy-focused to support travel operations.

Responsibilities

• Be the first point of contact for premium travel inquiries.
• Assist with purchasing airline tickets and handling payments.
• Support customers with travel difficulties and via calls/chat.
• Foster relationships to build trust with customers.

Skills

Norwegian (C1)

English (B2)

Active listening

Excellent communication

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.