Travel Advisor for SAS with Norwegian

Concentrix; Piaseczno; On-site; PLN 36,000 - 60,000; Full time

Benefits offered by this job

Discounts on SAS fares

2-month paid training program

International work environment

Coaching and mentoring

Job summary

SAS is seeking a Travel Advisor to handle premium Nordic inquiries and assist customers with tickets, payments, and issues from its Warsaw office. The role emphasizes top-tier customer service, clear communication, and a collaborative spirit in a fast-paced travel environment.

You will work with Norwegian and English-speaking customers, enabling smooth travel experiences while developing long-lasting relationships and ensuring high levels of customer satisfaction.

Qualifications

• Fluent in Norwegian (C1) and English (B2).
• Excellent communication and listening skills.
• Highly organized with attention to detail.

Responsibilities

• Be the first point of contact for premium travel inquiries.
• Assist with purchasing airline tickets and handling payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Build enduring relationships with customers to foster trust.

Skills

Norwegian (C1)

English (B2)

Strong communication

Organized

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.