Transformation Lead: Systems & Process Optimisation

Netguru; Poznań; On-site; PLN 288,000 - 360,000; Full time

Benefits offered by this job

WorkSmile platform access

Multisport card

Private health insurance

Life insurance

Discounts on Apple products

Internal knowledge sharing sessions

Job summary

Netguru is seeking a seasoned Transformation Leader to drive end-to-end business process optimization and systems transformation. You will work with senior stakeholders to map, decommission, consolidate, and replace CRM/ERP/PSA and related platforms, ensuring data integrity and GDPR compliance.

You will design integration requirements, manage data migrations, and guide internal teams through complex system migrations while communicating changes effectively across the organization.

Qualifications

• 5+ years in transformation, process excellence, PMO or operations at a company of 200–1,000 people.
• Fluent English and Polish.
• Experience leading cross-functional process optimization and business systems transformation initiatives.
• At least one system decommissioning, consolidation or replacement (CRM, PSA, ERP, HRIS), from audit to sign-off.
• Designing integrations at the requirements level: master data, sync direction and frequency, error handling.
• Writing requirements for an in-house development team and prioritizing the backlog with the product owner.
• Data migrations: field mapping, cleansing, validation, GDPR.
• Systems thinking and process modeling.
• Working with senior stakeholders, including the management board.
• Holding to decisions under pressure.
• Talking to developers as an equal, without coding.
• Program management: schedule, dependencies, decisions.
• Change communication.
• Clear and concise communication.

Responsibilities

• Audit processes with cross-functional stakeholders and identify inefficiencies.
• Map and optimize sales processes and decide on system replacements.
• Define which functionalities to retain, replace, consolidate or discontinue.
• Map data flows between HubSpot, Salesforce, Productive, enova and internal systems.
• Define sources of truth for key data: client, deal, project, person, rate, working time, invoice.
• Gather and prioritize integration requirements with tool owners and internal dev teams.
• Oversee migrations and consolidations, including migration from PeopleForce to custom platform.
• Plan program schedule, dependencies, decisions and communications.
• Filter new process/tool ideas to align with business priorities and architecture.

Skills

Transformation experience

PMO experience

Cross-functional leadership

Stakeholder management

Process optimization

Systems transformation

Data migration experience

GDPR knowledge

Communication skills

Tools

HubSpot

Salesforce

Productive

enova

Job description

Netguru is seeking a seasoned Transformation Leader to drive end-to-end business process optimization and systems transformation. You will work with senior stakeholders to map, decommission, consolidate, and replace CRM/ERP/PSA and related platforms, ensuring data integrity and GDPR compliance.

You will design integration requirements, manage data migrations, and guide internal teams through complex system migrations while communicating changes effectively across the organization.