ThinManager CSM: Drive Adoption, Retention & ARR

Rockwell Automation; Katowice; Hybrid; PLN 316,000 - 372,000; Full time

Job summary

Rockwell Automation is seeking a Customer Success Manager for ThinManager to manage a portfolio of site-based and multi-site accounts, guiding adoption and renewals while driving ARR growth. You will partner with Sales, Renewals, and Channel Partners to maximize value and ensure successful expansions.

The role reports to the Team Lead and offers a hybrid work environment with travel up to 10–20%.

Qualifications

• Bachelor's degree required or equivalent in business, tech, or related field.
• Experience in customer success, account management, or renewals preferred.
• Familiarity with ARR growth and SaaS models is a plus.

Responsibilities

• Manage a portfolio of ThinManager accounts, from light touch to enterprise.
• Drive adoption, retention, and growth across the customer lifecycle.
• Lead executive business reviews and strategic customer engagements.
• Collaborate with Sales, Renewals, and Channel Partners on growth.
• Maintain accurate records and forecasting in CRM systems.
• Support renewal processing and subscription management.

Skills

Customer success

Account management

Renewals

ARR growth

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

SAP

Job description

Rockwell Automation is seeking a Customer Success Manager for ThinManager to manage a portfolio of site-based and multi-site accounts, guiding adoption and renewals while driving ARR growth. You will partner with Sales, Renewals, and Channel Partners to maximize value and ensure successful expansions.

The role reports to the Team Lead and offers a hybrid work environment with travel up to 10–20%.