Technical Account Manager

Tractian Technologies Inc; Poznań; On-site; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

20 days paid vacation

Sports Incentive

Long-Term Benefit after four years

Job summary

Tractian Technologies Inc is seeking a Customer Success Manager in Poznań, Poland. This role focuses on managing customer projects in the manufacturing maintenance sector, ensuring satisfaction and driving operational excellence.

Ideal candidates have 5+ years of relevant experience and strong project management skills. You will support customers in maximizing their use of Tractian solutions, contributing to account growth and satisfaction. Full-time employment includes competitive salary and benefits.

Qualifications

• 5+ years of experience in manufacturing or maintenance environments.
• Experience in client-facing roles and project management.
• Strong communication skills for technical and non-technical stakeholders.

Responsibilities

• Support customers in using Tractian solutions effectively.
• Ensure high customer satisfaction and measurable ROI.
• Lead onboarding and implementation activities for customers.

Skills

Customer-focused mindset

Project management

Analytical skills

Interpersonal skills

Education

Bachelor’s degree in Engineering or related field

Tools

CBM tools

CMMS tools

Job description

Why join us

TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting‑edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.

At TRACTIAN, you’ll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth‑stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.

Customer at TRACTIAN

The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long‑term partnerships, and drives world‑class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.

What you'll do

As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.

Responsibilities

• Support customers in the effective use of Tractian’s solutions, including CBM (Condition‑Based Maintenance) and CMMS initiatives, ensuring successful adoption and ongoing value realization.
• Ensure high levels of customer satisfaction and measurable return on investment by coordinating internal teams and managing customer‑facing activities.
• Identify opportunities for account growth by delivering strong outcomes, building trusted relationships, and supporting expansion initiatives.
• Lead onboarding and implementation activities, including customer kick‑offs, on‑site visits when required, and training of key stakeholders to ensure successful deployment and long‑term usage.

Requirements

• Customer‑focused and business‑oriented mindset, with experience working in client‑facing roles.
• 5+ years of experience within manufacturing, industrial, or maintenance environments, with a demonstrated track record of improving operational performance.
• Experience managing projects and coordinating cross‑functional teams in a structured environment.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non‑technical stakeholders.
• Analytical and problem‑solving skills, with a focus on continuous improvement and operational efficiency.
• Bachelor’s degree in Engineering or a related technical field, or equivalent professional experience.
• Willingness to travel within the region (and occasionally across Europe, if required) to support customer projects, onboarding, and key milestones.

Bonus Points

• Maintenance specific experience with usage of CBM and CMMS tools;
• Experience in implementing Lean Manufacturing or Six Sigma methodologies

Compensation

• Competitive salary
• Full‑time employment with all mandatory statutory social and health insurance
• Paid vacation: 20 days annually, plus national holidays
• International travel for company kick‑off events at our headquarters in Atlanta, GA, United States
• Sports Incentive – Monthly bonus for regular participation in physical activities
• Long‑Term Benefit – After four years of service, enjoy a fully funded trip anywhere in the world