Customer Success Manager

Rockwell Automation; Katowice; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Volunteer time off

Volunteer matching program

Course library for professional growth

Calm premium mindfulness program

Employee Assistance Program

OnTrack wellbeing program

Job summary

Rockwell Automation is seeking a Customer Success Manager to oversee a portfolio of site-based or multisite accounts, ensuring customers realize value from subscriptions and services. The role focuses on adoption, renewals, and ARR growth, reporting to the Customer Success Team Lead.

This is a hybrid position with a minimum of three in-office days per week and open in Katowice, Poland, or Barcelona, Spain. Fluency in German and English is required, with Dutch or Spanish a plus.

Qualifications

• Bachelor's degree required.
• Minimum 2 years in customer success, renewals (ARR), and/or inside-sales.
• Fluency in German and English required.

Responsibilities

• Manage ARR target for site-based or multisite accounts within portfolio.
• Lead onboarding, adoption, expansion and renewal motions using CRM/data tools.
• Translate data and insights into customer value to grow service contracts and subscriptions.
• Collaborate with sales, distributors and business leads to identify new contract opportunities.
• Coordinate with pricing, specification and product adaptations to maintain customer satisfaction.

Skills

Customer success

Renewals/ARR

Inside sales

German fluency

English fluency

Gainsight

Salesforce

PowerBI

Education

Bachelor's degree

Tools

Gainsight

Salesforce

PowerBI

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Customer Success Manager, you are responsible for a portfolio of site-based or multisite-based accounts to ensure that our customers achieve intended outcomes and value realization with Rockwell Automation's subscription and services contracts. You will ensure technology and services adoption leading to high renewal rates and expansion of Annual Recurring Revenue (ARR) at your assigned accounts. You will report into the Customer Success Team Lead. The position is a hybrid role, requiring a minimum of 3 days of in-office work each week. This position is open in both Katowice (Poland) and Barcelona (Spain).

Your Responsibilities

You are responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts.

You will lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools.

You will translate data and insights into customer value, leading to increased service contracts and software subscriptions.

You will collaborate with sales, distributors and business leads to identify new contract opportunities.

You will collaborate with sales, customer care and business unit on areas involving pricing, specification and product adaptations to maintain customer satisfaction

The Essentials - You Will Have

Bachelor's degree

Minimum 2 years customer success, renewals (ARR), and /or inside-sales

Fluency in German and English is required.

The Preferred - You Might Also Have

Proficiency in Dutch and/or Spanish

Experience increasing annual recurring revenue

Experience with Gainsight, Salesforce and PowerBI

Work experience in the manufacturing or automation industry.

Experience with SaaS, subscription, and service business models.

Embracing Rockwell's culture of inclusion, diversity, and engagement

What We Offer (depending on location) :

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This is a hybrid role.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.