Technical Support Specialist — Gaming Troubleshooter & Insights

CD Projekt; Warszawa; Presencial; PLN 103.000 - 142.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Private medical healthcare

Annual screenings

Life insurance

Paid leave

Gym access

Descripción de la vacante

CD PROJECT RED is seeking a Technical Support Specialist to help players and resolve technical and gameplay-related issues. You will investigate complex cases, identify trends, and turn feedback into valuable insights to improve games and the player experience.

You will collaborate across the studio, support teammates, and continuously expand knowledge of our titles, platforms, and processes while upholding CD PROJEKT RED values in daily work.

Formación

• 3+ years in technical or customer support roles involving problem-solving and direct interaction with users.
• Excellent written and verbal communication in English.

Responsabilidades

• Assist players with technical and gameplay issues, including complex cases.
• Investigate problems using internal tools, docs, testing, and independent research.
• Identify recurring issues, trends, and high-impact problems and escalate as needed.
• Develop and improve troubleshooting resources, knowledge bases, and team workflows.
• Collaborate with development, legal, and communications teams to share insights.

Conocimientos

Excellent English communication

Analytical problem-solving

Team collaboration

Genuine interest in video games

Information gathering & evaluation

Prioritisation & judgement

Documentation & attention to detail

PC hardware & software troubleshooting

Herramientas

Ticketing systems

Bug-tracking tools

Game testing tools

Descripción del empleo

CD PROJECT RED is seeking a Technical Support Specialist to help players and resolve technical and gameplay-related issues. You will investigate complex cases, identify trends, and turn feedback into valuable insights to improve games and the player experience.

You will collaborate across the studio, support teammates, and continuously expand knowledge of our titles, platforms, and processes while upholding CD PROJEKT RED values in daily work.